# Ravenna Docs | Agentic Service Management for Every Team: Integrations > Explore Ravenna’s modern, agentic service management platform built to empower people across IT, HR, Finance, Operations, and every internal team. Learn how to automate workflows, manage requests, scale knowledge, and keep humans in control. ## Integrations - [Integrations](https://docs.ravenna.ai/integrations/overview.md): Browse all Ravenna integrations including identity providers, ticketing systems, device management, HRIS, knowledge sources, and incident tools. ### Chat and email #### Slack - [Overview](https://docs.ravenna.ai/integrations/slack/overview.md): Connect Slack to Ravenna to create tickets from messages, run AI agents in channels, configure triage flows, and trigger automation from emoji. - [Setup](https://docs.ravenna.ai/integrations/slack/setup.md): Connect your Slack workspace to Ravenna with workspace admin permissions to enable ticket creation, AI agents, and team collaboration in Slack. - [Support](https://docs.ravenna.ai/integrations/slack/support.md): Troubleshoot common Ravenna Slack integration issues including bot installation, channel access, ticket sync, and request workspace disconnection. ##### Features - [Creating tickets](https://docs.ravenna.ai/integrations/slack/creating-tickets.md): Create Ravenna tickets directly from Slack using emoji reactions, slash commands, message shortcuts, request channels, and the App Home tab. - [Ticket mirrors](https://docs.ravenna.ai/integrations/slack/ticket-mirror.md): Ticket mirrors are interactive Ravenna ticket cards in Slack that update in real time as assignees, status, and priority change across systems. - [Triage channel](https://docs.ravenna.ai/integrations/slack/triage-channel.md): Set up a private Slack triage channel for your Ravenna workspace where new ticket mirrors appear so your team can review and assign in one place. - [Emoji actions](https://docs.ravenna.ai/integrations/slack/emoji-actions.md): Use Slack emoji reactions to trigger Ravenna actions like creating tickets, assigning work, and updating status without leaving the conversation. - [Slash commands](https://docs.ravenna.ai/integrations/slack/slash-commands.md): Use the /rav, /help, or /support slash commands in Slack to create tickets, assign work, update status, and manage Ravenna requests from your conversations. - [App Home](https://docs.ravenna.ai/integrations/slack/app-home.md): Use the Ravenna App Home tab in Slack to view your tickets, create requests, and manage support work without switching between Slack and the Admin. - [Slack direct messages](https://docs.ravenna.ai/integrations/slack/direct-messages.md): Chat with Ravenna in a Slack direct message to get agent-powered answers, create tickets, and get help without leaving Slack. - [Knowledge](https://docs.ravenna.ai/integrations/slack/knowledge.md): Import Slack channel messages and threads into Ravenna knowledge folders to power agent answers from team conversations and shared decisions. - [Workflows](https://docs.ravenna.ai/integrations/slack/workflows.md): Use Slack triggers and actions in Ravenna workflows to automate channel management, send messages, and coordinate teams based on Slack activity. - [Slack Workflow Builder](https://docs.ravenna.ai/integrations/slack/workflow-builder.md): Connect a custom Slack app to Ravenna so your team can create tickets from Slack Workflow Builder using a no-code Open Form step. - [Agent tools](https://docs.ravenna.ai/integrations/slack/agent-tools.md): Use Slack agent tools in Ravenna rules to create and manage channels, user groups, messages, and Enterprise Grid workspace membership. #### Microsoft Teams - [Overview](https://docs.ravenna.ai/integrations/microsoft-teams/overview.md): Connect Microsoft Teams to Ravenna to create tickets from messages, run AI agents in channels and chats, mirror tickets to a triage channel, and trigger actions from reactions. - [Setup](https://docs.ravenna.ai/integrations/microsoft-teams/setup.md): Connect your Microsoft 365 tenant to Ravenna with admin consent to enable ticket creation, AI agents, and team collaboration in Microsoft Teams. - [Support](https://docs.ravenna.ai/integrations/microsoft-teams/support.md): Troubleshoot common Ravenna Microsoft Teams integration issues including bot installation, channel access, ticket sync, and disconnecting your tenant. ##### Features - [Creating tickets](https://docs.ravenna.ai/integrations/microsoft-teams/creating-tickets.md): Create Ravenna tickets directly from Microsoft Teams using channel messages, the Ravenna bot, and Adaptive Card forms. - [Ticket mirrors](https://docs.ravenna.ai/integrations/microsoft-teams/ticket-mirror.md): Ticket mirrors are interactive Ravenna ticket Adaptive Cards in Microsoft Teams that update in real time as assignees, status, and priority change. - [Triage channel](https://docs.ravenna.ai/integrations/microsoft-teams/triage-channel.md): Set up a dedicated Microsoft Teams triage channel where new ticket cards from your Ravenna workspace appear so your team can review, assign, and respond in one place. - [Emoji actions](https://docs.ravenna.ai/integrations/microsoft-teams/emoji-actions.md): Use Microsoft Teams reactions to trigger Ravenna actions like creating, resolving, closing, reopening, and assigning tickets without leaving the conversation. - [AI assistant](https://docs.ravenna.ai/integrations/microsoft-teams/ai-assistant.md): Chat with Ravenna's AI Assistant in Microsoft Teams via 1:1 chat with the bot or by @-mentioning it in a channel to get answers, create tickets, and resolve requests. - [Forms](https://docs.ravenna.ai/integrations/microsoft-teams/forms.md): Submit Ravenna forms directly in Microsoft Teams as interactive Adaptive Cards. - [Approvals](https://docs.ravenna.ai/integrations/microsoft-teams/approvals.md): Approve or decline Ravenna ticket approval rounds directly from a Microsoft Teams DM with an interactive Adaptive Card. - [My Tickets tab](https://docs.ravenna.ai/integrations/microsoft-teams/my-tickets-tab.md): Open your Ravenna tickets inside Microsoft Teams with the embedded My Tickets personal tab, signed in automatically with Microsoft Entra single sign-on. #### Email - [Overview](https://docs.ravenna.ai/integrations/email/overview.md): Convert emails to tickets with each Ravenna channel's unique inbound email address, supporting customer feedback and multi-channel support flows. ##### Configure forwarding - [Configure forwarding](https://docs.ravenna.ai/integrations/email/configure-forwarding.md): Forward email from your existing support inbox to Ravenna so messages from any email provider automatically create tickets in the right channel. - [Forward from Google Workspace](https://docs.ravenna.ai/integrations/email/forward-from-google.md): Configure Google Workspace email routing rules or Google Group membership to forward Gmail and group messages to Ravenna and create tickets. - [Forward from Microsoft 365](https://docs.ravenna.ai/integrations/email/forward-from-microsoft.md): Forward Microsoft 365 shared mailbox and distribution group email to Ravenna using admin center settings so messages create support tickets. ### Identity and SSO #### Cloudflare Access - [Overview](https://docs.ravenna.ai/integrations/cloudflare-access/overview.md): Connect Cloudflare Access to Ravenna to sync Zero Trust applications, users, and Access groups, and manage Access group membership from workflows. - [Setup](https://docs.ravenna.ai/integrations/cloudflare-access/setup.md): Connect Cloudflare Access to Ravenna by creating a scoped API token and supplying your Cloudflare account ID so Access applications, users, and groups sync. ##### Features - [Workflows](https://docs.ravenna.ai/integrations/cloudflare-access/workflows.md): Use Cloudflare workflow actions in Ravenna to add and remove users from Access groups, check membership, and look up Zero Trust applications. #### Google Workspace - [Overview](https://docs.ravenna.ai/integrations/google-workspace/overview.md): Connect Google Workspace to sync users and groups, then automate user lifecycle, group management, and security operations from Ravenna. - [Google Workspace setup](https://docs.ravenna.ai/integrations/google-workspace/setup.md): Connect Google Workspace to Ravenna by creating a Google Cloud service account with domain-wide delegation and authorizing the required scopes. ##### Features - [Agent tools](https://docs.ravenna.ai/integrations/google-workspace/agent-tools.md): Use Google Workspace agent tools in Ravenna rules to create and manage users, handle group membership, reset MFA and passwords, manage email aliases, and transfer files during offboarding. - [Workflows](https://docs.ravenna.ai/integrations/google-workspace/workflows.md): Use Google Workspace actions in Ravenna workflows to automate user provisioning, group membership changes, email aliases, and credential resets. #### JumpCloud - [Overview](https://docs.ravenna.ai/integrations/jumpcloud/overview.md): Connect JumpCloud to Ravenna to automate user lifecycle, group assignments, password and MFA resets, and device lookups from your service desk. ##### Setup - [API token setup](https://docs.ravenna.ai/integrations/jumpcloud/setup/api-token.md): Connect JumpCloud to Ravenna using a JumpCloud admin API key for fast setup with standard authentication suitable for most workspaces. - [Service account setup](https://docs.ravenna.ai/integrations/jumpcloud/setup/service-account.md): Connect JumpCloud to Ravenna using OAuth 2.0 client credentials with a service account for token-based auth, automatic refresh, and granular roles. ##### Features - [Cards](https://docs.ravenna.ai/integrations/jumpcloud/cards.md): View JumpCloud device details for ticket requesters in the Ravenna sidebar, including platform, OS version, model, and last check-in timestamp. - [Workflows](https://docs.ravenna.ai/integrations/jumpcloud/workflows.md): Use JumpCloud workflow actions in Ravenna to automate user creation, suspension, group changes, password resets, and device lookups in identity flows. #### Microsoft Entra ID - [Overview](https://docs.ravenna.ai/integrations/microsoft-entra/overview.md): Connect Microsoft Entra ID to Ravenna to automate user provisioning, group management, MFA resets, and SSO application access provisioning. - [Setup](https://docs.ravenna.ai/integrations/microsoft-entra/setup.md): Connect Microsoft Entra ID to Ravenna using OAuth 2.0 with admin consent to enable user, group, and application synchronization from your tenant. ##### Features - [Workflows](https://docs.ravenna.ai/integrations/microsoft-entra/workflows.md): Use Microsoft Entra ID workflow actions in Ravenna to create users, manage groups, reset credentials, and provision SSO application access. #### Okta - [Overview](https://docs.ravenna.ai/integrations/okta/overview.md): Connect Okta to Ravenna to provision users, sync groups and applications, and automate access request workflows through identity-driven automation. ##### Setup - [Setup](https://docs.ravenna.ai/integrations/okta/setup/overview.md): Choose how to connect Okta to Ravenna: quick Client Secret setup through the OIN marketplace, or the recommended Private Key method with full control over scopes. - [Client secret setup](https://docs.ravenna.ai/integrations/okta/setup/client-secret.md): Connect Okta to Ravenna using the OIN marketplace API Service Integration with client secret authentication for fast setup in most workspaces. - [Private key setup](https://docs.ravenna.ai/integrations/okta/setup/private-key.md): Connect Okta to Ravenna using JWT private key authentication with manual configuration for the highest security in regulated environments. ##### Features - [Agent tools](https://docs.ravenna.ai/integrations/okta/agent-tools.md): Use Okta agent tools in Ravenna rules to search the System Log, diagnose access failures, verify identity, reset passwords and MFA, and manage groups and app assignments. - [Okta Identity Governance sync](https://docs.ravenna.ai/integrations/okta/identity-governance.md): Sync Okta Identity Governance requestable access into Ravenna as access levels and file OIG access requests when users request them in Ravenna. - [Cards](https://docs.ravenna.ai/integrations/okta/cards.md): View Okta identity details for ticket requesters in the Ravenna sidebar, with per-workspace control over which profile fields are shown. - [Workflows](https://docs.ravenna.ai/integrations/okta/workflows.md): Use Okta workflow actions in Ravenna to automate user provisioning, group memberships, password and MFA resets, and SSO application access. #### OneLogin - [Overview](https://docs.ravenna.ai/integrations/onelogin/overview.md): Connect OneLogin to Ravenna to automate user lifecycle management, group and role assignments, password resets, and application access workflows. - [OneLogin setup](https://docs.ravenna.ai/integrations/onelogin/setup.md): Connect OneLogin to Ravenna by creating API credentials with full Manage All scope so user, group, role, and application sync can run automatically. ##### Features - [Workflows](https://docs.ravenna.ai/integrations/onelogin/workflows.md): Use OneLogin workflow actions in Ravenna to activate users, manage groups and roles, reset passwords, and automate user lifecycle from tickets. #### SSO - [Setup](https://docs.ravenna.ai/integrations/sso/setup.md): Set up SAML or OIDC single sign-on for Ravenna with the guided wizard, from IdP configuration and claims mapping to enabling the connection and the direct SSO login URL. - [User management](https://docs.ravenna.ai/integrations/sso/user-management.md): Manage SSO users in Ravenna, including just-in-time provisioning, organization and workspace roles, profile attributes, and blocking or removing users who leave. - [Manage SSO](https://docs.ravenna.ai/integrations/sso/monitoring-maintenance.md): Edit, disconnect, or delete your Ravenna SSO connection, replace an expiring SAML certificate, enforce SSO-only sign-in, and monitor sign-in activity. - [Troubleshooting](https://docs.ravenna.ai/integrations/sso/troubleshooting.md): Fix common Ravenna SSO problems, including failed connection tests, access denied errors, missed SSO redirects, expired SAML certificates, missing profile details, and lockouts. ### HRIS - [Gusto](https://docs.ravenna.ai/integrations/gusto/overview.md): Connect Gusto to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. #### BambooHR - [Overview](https://docs.ravenna.ai/integrations/bamboohr/overview.md): Connect BambooHR via Merge.dev to sync employees, departments, and time-off data into Ravenna for personalized AI responses and routing. - [Setup](https://docs.ravenna.ai/integrations/bamboohr/setup.md): Connect BambooHR to Ravenna through the HRIS integration and Merge Link to sync employees, teams, and departments automatically. ##### Features - [Workflows](https://docs.ravenna.ai/integrations/bamboohr/workflows.md): Use BambooHR workflow actions in Ravenna to check employee time-off balances and create time-off requests directly from tickets and automations. #### HiBob - [Overview](https://docs.ravenna.ai/integrations/hibob/overview.md): Connect HiBob to sync employees, departments, and time-off data into Ravenna for personalized AI responses and intelligent routing. - [Setup](https://docs.ravenna.ai/integrations/hibob/setup.md): Connect HiBob to Ravenna using a HiBob service user with Basic Authentication to sync employees and groups, and enable time-off workflow actions. ##### Features - [HiBob workflow actions for time-off automations](https://docs.ravenna.ai/integrations/hibob/workflows.md): Use HiBob workflow actions in Ravenna to check employee time-off balances and create time-off requests directly from tickets and automations. #### Rippling - [Overview](https://docs.ravenna.ai/integrations/rippling/overview.md): Connect Rippling directly via API to sync employees, departments, and teams into Ravenna for personalized AI responses and group-based routing. - [Setup](https://docs.ravenna.ai/integrations/rippling/setup.md): Connect Rippling to Ravenna using an API token with workers, users, teams, and departments read scopes to enable automatic employee data sync. ##### Features - [Cards](https://docs.ravenna.ai/integrations/rippling/cards.md): View Rippling employment details for ticket requesters in the Ravenna sidebar, with per-workspace control over which fields are shown. #### Workday - [Overview](https://docs.ravenna.ai/integrations/workday/overview.md): Connect Workday to sync employees, departments, and time-off data into Ravenna for personalized AI responses and routing. - [Setup](https://docs.ravenna.ai/integrations/workday/setup.md): Connect Workday to Ravenna using an Integration System User (ISU) to sync employees and enable time-off workflows. ##### Features - [Workflows](https://docs.ravenna.ai/integrations/workday/workflows.md): Use Workday workflow actions in Ravenna to check employee time-off balances and create time-off requests directly from tickets and automations. #### More - [ADP Workforce Now](https://docs.ravenna.ai/integrations/adp-workforce-now/overview.md): Connect ADP Workforce Now to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Altera Payroll](https://docs.ravenna.ai/integrations/altera-payroll/overview.md): Connect Altera Payroll to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Breathe](https://docs.ravenna.ai/integrations/breathe/overview.md): Connect Breathe to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Charlie](https://docs.ravenna.ai/integrations/charlie/overview.md): Connect Charlie to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [ChartHop](https://docs.ravenna.ai/integrations/charthop/overview.md): Connect ChartHop to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [ClayHR](https://docs.ravenna.ai/integrations/clayhr/overview.md): Connect ClayHR to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Dayforce](https://docs.ravenna.ai/integrations/dayforce/overview.md): Connect Dayforce to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Deel](https://docs.ravenna.ai/integrations/deel/overview.md): Connect Deel to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Factorial](https://docs.ravenna.ai/integrations/factorial/overview.md): Connect Factorial to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Freshteam](https://docs.ravenna.ai/integrations/freshteam/overview.md): Connect Freshteam to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [HR Cloud](https://docs.ravenna.ai/integrations/hr-cloud/overview.md): Connect HR Cloud to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [HR Partner](https://docs.ravenna.ai/integrations/hr-partner/overview.md): Connect HR Partner to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Humaans](https://docs.ravenna.ai/integrations/humaans/overview.md): Connect Humaans to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Insperity Premier](https://docs.ravenna.ai/integrations/insperity-premier/overview.md): Connect Insperity Premier to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [IntelliHR](https://docs.ravenna.ai/integrations/intellihr/overview.md): Connect IntelliHR to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Justworks](https://docs.ravenna.ai/integrations/justworks/overview.md): Connect Justworks to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Kallidus](https://docs.ravenna.ai/integrations/kallidus/overview.md): Connect Kallidus to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Keka](https://docs.ravenna.ai/integrations/keka/overview.md): Connect Keka to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Lano](https://docs.ravenna.ai/integrations/lano/overview.md): Connect Lano to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Lucca](https://docs.ravenna.ai/integrations/lucca/overview.md): Connect Lucca to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Namely](https://docs.ravenna.ai/integrations/namely/overview.md): Connect Namely to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Nmbrs](https://docs.ravenna.ai/integrations/nmbrs/overview.md): Connect Nmbrs to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Officient](https://docs.ravenna.ai/integrations/officient/overview.md): Connect Officient to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Paychex](https://docs.ravenna.ai/integrations/paychex/overview.md): Connect Paychex to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Paycor](https://docs.ravenna.ai/integrations/paycor/overview.md): Connect Paycor to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [PayFit](https://docs.ravenna.ai/integrations/payfit/overview.md): Connect PayFit to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Paylocity](https://docs.ravenna.ai/integrations/paylocity/overview.md): Connect Paylocity to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [PeopleHR](https://docs.ravenna.ai/integrations/peoplehr/overview.md): Connect PeopleHR to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Personio](https://docs.ravenna.ai/integrations/personio/overview.md): Connect Personio to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Proliant](https://docs.ravenna.ai/integrations/proliant/overview.md): Connect Proliant to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Sage HR](https://docs.ravenna.ai/integrations/sage-hr/overview.md): Connect Sage HR to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Sesame](https://docs.ravenna.ai/integrations/sesame/overview.md): Connect Sesame to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Simployer](https://docs.ravenna.ai/integrations/simployer/overview.md): Connect Simployer to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [Square Payroll](https://docs.ravenna.ai/integrations/square-payroll/overview.md): Connect Square Payroll to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [TriNet](https://docs.ravenna.ai/integrations/trinet/overview.md): Connect TriNet to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [TriNet HR Platform](https://docs.ravenna.ai/integrations/trinet-hr-platform/overview.md): Connect TriNet HR Platform to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [UKG Pro](https://docs.ravenna.ai/integrations/ukg-pro/overview.md): Connect UKG Pro to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [UKG Pro Workforce Management](https://docs.ravenna.ai/integrations/ukg-pro-wfm/overview.md): Connect UKG Pro Workforce Management to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. - [UKG Ready](https://docs.ravenna.ai/integrations/ukg-ready/overview.md): Connect UKG Ready to Ravenna to sync employees, teams, and departments, so the AI agent knows who is asking and tickets route by department, role, or manager. ### Knowledge sources #### Coda - [Overview](https://docs.ravenna.ai/integrations/coda/overview.md): Connect Coda to Ravenna to sync documents and pages into your knowledge base so AI agents can answer questions from your team's structured docs. ##### Features - [Knowledge](https://docs.ravenna.ai/integrations/coda/knowledge.md): Import Coda documents and pages into Ravenna knowledge folders, preserving page hierarchy and converting tables to text for AI-powered answers. #### Confluence - [Overview](https://docs.ravenna.ai/integrations/confluence/overview.md): Connect Confluence to Ravenna to sync wiki spaces and pages into your knowledge base so AI agents reference your documentation when responding. ##### Features - [Knowledge](https://docs.ravenna.ai/integrations/confluence/knowledge.md): Pick specific Confluence pages and blog posts to sync into Ravenna knowledge folders, with preserved hierarchy and automatic detection of new content. #### GitHub - [Overview](https://docs.ravenna.ai/integrations/github/overview.md): Connect GitHub to Ravenna to sync repository documentation into your knowledge base so AI agents reference your README, docs, and runbooks when responding. ##### Features - [Knowledge](https://docs.ravenna.ai/integrations/github/knowledge.md): Sync documentation files from selected GitHub repositories into Ravenna knowledge folders, with directory hierarchy preserved and automatic updates. - [Pull request sync](https://docs.ravenna.ai/integrations/github/pull-request-sync.md): Auto-link GitHub pull requests to Ravenna tickets by branch name and move ticket status through the PR lifecycle. #### Google Drive - [Overview](https://docs.ravenna.ai/integrations/google-drive/overview.md): Connect Google Drive to Ravenna to sync Docs, Sheets, and Slides into your knowledge base so AI agents reference your team's files when responding. ##### Features - [Knowledge](https://docs.ravenna.ai/integrations/google-drive/knowledge.md): Import Google Docs, Sheets, Slides, and PDFs into Ravenna knowledge folders from My Drive, shared drives, or shared-with-me, with automatic edit synchronization. #### Guru - [Overview](https://docs.ravenna.ai/integrations/guru/overview.md): Connect Guru to Ravenna to sync cards and collections into your knowledge base so AI agents reference your verified team knowledge when responding. ##### Features - [Knowledge](https://docs.ravenna.ai/integrations/guru/knowledge.md): Sync Guru cards and collections into Ravenna knowledge folders, with auto-sync for new and updated cards and optional verified-only filtering. #### Notion - [Overview](https://docs.ravenna.ai/integrations/notion/overview.md): Connect Notion to Ravenna to sync pages and databases into your knowledge base so AI agents reference your team's docs when answering questions. ##### Features - [Notion knowledge sync](https://docs.ravenna.ai/integrations/notion/knowledge.md): Sync Notion pages and databases into Ravenna knowledge folders with preserved hierarchy and auto-detection of new pages and edits. #### Zendesk - [Overview](https://docs.ravenna.ai/integrations/zendesk/overview.md): Connect Zendesk to Ravenna to sync Help Center articles into your knowledge base so AI agents reference your support content when responding to users. ##### Features - [Knowledge](https://docs.ravenna.ai/integrations/zendesk/knowledge.md): Sync Zendesk Help Center articles into Ravenna knowledge folders, preserving category and section structure with auto-detection of new edits. ### Device management #### Fleet - [Overview](https://docs.ravenna.ai/integrations/fleet/overview.md): Connect Fleet device management to Ravenna to query device health, run osquery, monitor compliance, and automate IT support workflows. - [Setup](https://docs.ravenna.ai/integrations/fleet/setup.md): Connect Fleet to Ravenna by creating an API-only user with fleetctl and providing the API token and server URL during integration setup. ##### Features - [Agent tools](https://docs.ravenna.ai/integrations/fleet/agent-tools.md): Use Fleet agent tools in Ravenna rules to look up devices, run saved diagnostic queries, and retrieve the managed admin password during automated ticket handling. - [Cards](https://docs.ravenna.ai/integrations/fleet/cards.md): View Fleet-managed device details for ticket requesters in the Ravenna sidebar, including hostname, OS version, last seen, and compliance status. - [Workflows](https://docs.ravenna.ai/integrations/fleet/workflows.md): Use Fleet workflow actions to automate device health checks, security compliance, software inventory queries, and device recovery operations. #### Iru - [Overview](https://docs.ravenna.ai/integrations/iru/overview.md): Connect Iru (Kandji) to Ravenna to manage Apple devices, check security compliance, run remote actions, and support Mac, iPhone, and iPad users. - [Setup](https://docs.ravenna.ai/integrations/iru/setup.md): Connect Iru (Kandji) to Ravenna by creating an API token in the Iru dashboard and providing the token along with your Iru API URL during setup. ##### Features - [Agent tools](https://docs.ravenna.ai/integrations/iru/agent-tools.md): Use Iru (Kandji) agent tools in Ravenna rules to find devices, inspect hardware and compliance details, audit activity, and trigger remote MDM actions on Apple and Windows endpoints. - [Cards](https://docs.ravenna.ai/integrations/iru/cards.md): View Iru-managed Apple device details for ticket requesters in the Ravenna sidebar, including hostname, model, OS version, and compliance status. - [Workflows](https://docs.ravenna.ai/integrations/iru/workflows.md): Use Iru (Kandji) workflow actions in Ravenna to automate Apple device management, blueprint assignments, security operations, and remote recovery. #### Jamf Pro - [Overview](https://docs.ravenna.ai/integrations/jamf/overview.md): Connect Jamf Pro to Ravenna to query Apple device data, check compliance, retrieve FileVault keys, and automate macOS support workflows. - [Setup](https://docs.ravenna.ai/integrations/jamf/setup.md): Connect Jamf Pro to Ravenna using OAuth client credentials by creating an API role and client in your Jamf Pro server administration settings. ##### Features - [Agent tools](https://docs.ravenna.ai/integrations/jamf/agent-tools.md): Use Jamf Pro agent tools in Ravenna rules to look up macOS computers, lock lost devices, and remotely erase stolen ones. - [Cards](https://docs.ravenna.ai/integrations/jamf/cards.md): View Jamf Pro device details for ticket requesters in the Ravenna sidebar, including computer name, model, OS version, and last check-in time. - [Workflows](https://docs.ravenna.ai/integrations/jamf/workflows.md): Use Jamf Pro workflow actions in Ravenna to automate macOS device management, remote lock, FileVault recovery key retrieval, and inventory lookups. #### Microsoft Intune - [Overview](https://docs.ravenna.ai/integrations/intune/overview.md): Connect Microsoft Intune to Ravenna to look up managed devices, check compliance status, and view endpoint information from your service desk. - [Setup](https://docs.ravenna.ai/integrations/intune/setup.md): Connect Microsoft Intune to Ravenna using OAuth with global admin consent so your tenant grants access to managed device data and apps. ##### Features - [Agent tools](https://docs.ravenna.ai/integrations/intune/agent-tools.md): Use Microsoft Intune agent tools in Ravenna rules to look up managed devices and installed applications, sync devices, rotate BitLocker keys, run Autopilot resets, and retire devices. - [Cards](https://docs.ravenna.ai/integrations/intune/cards.md): View Microsoft Intune-enrolled device details for ticket requesters in the Ravenna sidebar, including platform, OS version, and compliance state. - [Workflows](https://docs.ravenna.ai/integrations/intune/workflows.md): Use Microsoft Intune actions in Ravenna workflows to automate device management tasks like wiping devices, rotating BitLocker keys, and syncing policies. ### Ticketing and issue tracking #### Freshservice - [Overview](https://docs.ravenna.ai/integrations/freshservice/overview.md): Connect Freshservice to Ravenna for bidirectional ticket replication, knowledge base sync, and workflow automation. - [Setup](https://docs.ravenna.ai/integrations/freshservice/setup.md): Connect Freshservice with a dedicated agent account and configure a Workflow Automator webhook for bidirectional ticket sync. ##### Features - [Ticket replication](https://docs.ravenna.ai/integrations/freshservice/ticket-replication.md): Sync tickets and updates between Ravenna and Freshservice by channel using a Freshservice webhook for inbound changes. - [Knowledge](https://docs.ravenna.ai/integrations/freshservice/knowledge.md): Sync Freshservice Solutions articles into Ravenna knowledge folders, with category and folder hierarchy preserved and automatic updates. - [Workflows](https://docs.ravenna.ai/integrations/freshservice/workflows.md): Use Freshservice workflow actions in Ravenna to create tickets automatically from triggers, ticket events, and other workflow steps. #### Jira - [Overview](https://docs.ravenna.ai/integrations/jira/overview.md): Connect Jira Software, Work Management, and Service Management to Ravenna with one OAuth connection for status mapping and ticket replication. - [Setup](https://docs.ravenna.ai/integrations/jira/setup.md): Connect Jira to Ravenna using OAuth authentication with a dedicated Atlassian user account that supports all Jira product workflows. ##### Features - [Ticket replication](https://docs.ravenna.ai/integrations/jira/ticket-replication.md): Sync tickets bidirectionally between Ravenna and Jira with automatic updates to comments, status, priority, and details across both platforms. - [Workflows](https://docs.ravenna.ai/integrations/jira/workflows.md): Use Jira workflow actions in Ravenna to create issues from tickets, sync ticket data, and automate handoffs between support and engineering teams. #### Linear - [Overview](https://docs.ravenna.ai/integrations/linear/overview.md): Connect Linear to Ravenna to sync issues bidirectionally with tickets, mirror updates, and coordinate engineering work across your service desk. - [Setup](https://docs.ravenna.ai/integrations/linear/setup.md): Connect Linear to Ravenna using OAuth from your Linear workspace settings to enable bidirectional issue and ticket synchronization across teams. ##### Features - [Ticket replication](https://docs.ravenna.ai/integrations/linear/ticket-replication.md): Sync tickets bidirectionally between Ravenna and Linear with automatic updates to comments, status, priority, and details across both tools. - [Workflows](https://docs.ravenna.ai/integrations/linear/workflows.md): Use Linear workflow actions in Ravenna to create issues from tickets, mirror updates, and track engineering work driven by support requests. ### Incident management #### Incident.io - [Overview](https://docs.ravenna.ai/integrations/incident-io/overview.md): Connect incident.io to Ravenna to validate on-call schedules, route tickets to active responders, and gate escalations against live rotations. - [Setup](https://docs.ravenna.ai/integrations/incident-io/setup.md): Connect incident.io to Ravenna using an API token from your workspace settings to enable on-call validation and incident management workflows. ##### Features - [Workflows](https://docs.ravenna.ai/integrations/incident-io/workflows.md): Use incident.io workflow actions in Ravenna to validate on-call status, retrieve current responders, and route tickets to the right engineers. #### PagerDuty - [Overview](https://docs.ravenna.ai/integrations/pagerduty/overview.md): Connect PagerDuty to Ravenna to validate on-call schedules and route tickets to the right engineers based on real-time on-call status. - [Setup](https://docs.ravenna.ai/integrations/pagerduty/setup.md): Connect PagerDuty to Ravenna using OAuth 2.0 from your integrations settings to enable automated on-call validation and routing workflows. - [Support](https://docs.ravenna.ai/integrations/pagerduty/support.md): Get help with the Ravenna PagerDuty integration including OAuth setup issues, workflow configuration, and on-call validation troubleshooting. ##### Features - [PagerDuty workflow actions](https://docs.ravenna.ai/integrations/pagerduty/workflows.md): Use PagerDuty workflow actions in Ravenna to validate on-call status, retrieve current responders, and route incidents to active engineers. ### CRM and compliance #### HubSpot - [Overview](https://docs.ravenna.ai/integrations/hubspot/overview.md): Connect HubSpot CRM to Ravenna to give agents access to deals, contacts, companies, and pipeline data when answering customer questions in Slack. - [Setup](https://docs.ravenna.ai/integrations/hubspot/setup.md): Connect HubSpot CRM to Ravenna using OAuth 2.0 with read scopes for deals, companies, contacts, and tickets to power agent CRM lookups. ##### Features - [Agent tools](https://docs.ravenna.ai/integrations/hubspot/agent-tools.md): Use HubSpot agent tools in Ravenna rules to search contacts, look up companies, retrieve deals, and surface CRM data during ticket conversations. #### Vanta - [Overview](https://docs.ravenna.ai/integrations/vanta/overview.md): Connect Vanta to Ravenna to sync user accounts, MFA status, and authentication methods every 24 hours for continuous compliance monitoring. - [Setup](https://docs.ravenna.ai/integrations/vanta/setup.md): Connect Ravenna to Vanta using OAuth 2.0 from the integrations settings to enable automated user data sync for SOC 2 compliance reporting. ### MCP server - [MCP server](https://docs.ravenna.ai/documentation/automate/mcp/overview.md): Connect AI assistants like Claude, Cursor, and Windsurf to your Ravenna workspace through the Model Context Protocol to manage tickets and users.