> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Product Updates

> Browse the 2025 archive of Ravenna product updates, including new features, platform improvements, integrations, performance work, and bug fixes.

<Update label="December 17, 2025" tags={["Slack", "Workflows"]}>
  ## Expanded Slack actions

  Manage Slack user groups and channels directly from Ravenna, so workflows and agents can automate membership changes and channel requests and speed up team collaboration.

  [Learn more →](/integrations/slack/workflows)
</Update>

<Update label="December 14, 2025" tags={["Workflows"]}>
  ## Workflow enhancements

  Duplicate or delete entire workflows, and send emails directly from a workflow as part of an automation.

  [Learn more →](/documentation/automate/workflows/workflow-builder)
</Update>

<Update label="December 12, 2025" tags={["AI", "Email"]}>
  ## AI over email

  Your AI agent can now respond to requests over email, replying automatically to speed up resolution.

  [Learn more →](/integrations/email/overview)
</Update>

<Update label="December 10, 2025" tags={["AI", "Tickets"]}>
  ## AI categories

  Ravenna automatically classifies every incoming request with AI, so teams can organize and analyze request volume without manual tagging.

  [Learn more →](/documentation/tickets/organize/categories)
</Update>

<Update label="December 5, 2025" tags={["Integrations"]}>
  ## HubSpot integration

  Connect HubSpot to access and update CRM data from within Ravenna, so RevOps teams can resolve requests without switching tools.

  [Learn more →](/integrations/hubspot/overview)
</Update>

<Update label="December 3, 2025" tags={["Integrations"]}>
  ## Jamf integration (preview)

  Connect Jamf to look up devices and run diagnostics directly from workflows and agent conversations.

  [Learn more →](/integrations/jamf/overview)
</Update>

<Update label="December 1, 2025" tags={["Integrations", "Workflows"]}>
  ## PagerDuty integration

  Connect PagerDuty to confirm on-call coverage inside workflows, speeding up urgent access requests.

  [Learn more →](/integrations/pagerduty/overview)
</Update>

<Update label="November 29, 2025" tags={["Access"]}>
  ## Application access levels

  Create custom access levels for applications to manage software access with more granularity across your organization.

  [Learn more →](/documentation/manage-access/applications)
</Update>

<Update label="November 28, 2025" tags={["Slack", "Tickets"]}>
  ## Slack work objects

  A clearer Slack interface for ticket management makes updates and edits faster.

  [Learn more →](/integrations/slack/overview)
</Update>

<Update label="November 26, 2025" tags={["Platform"]}>
  ## Notification center

  The Notification Center consolidates actionable events, tasks, and approvals in one place, so teams can track what needs attention.

  [Learn more →](/documentation/platform/notifications)
</Update>

<Update label="November 21, 2025" tags={["Workflows", "Tickets"]}>
  ## Ticket link action

  A new workflow action attaches generated ticket links to requests for better visibility and resource management.

  [Learn more →](/documentation/automate/workflows/triggers-actions)
</Update>

<Update label="November 20, 2025" tags={["Workflows"]}>
  ## Task trigger updates

  Trigger actions automatically when a task completes, for smoother handoffs to the next owner.

  [Learn more →](/documentation/automate/workflows/triggers-actions)
</Update>

<Update label="November 19, 2025" tags={["Tickets", "Forms"]}>
  ## Request types in the create modal

  Submit the correct ticket type from anywhere in Ravenna using request type forms in the quick-create modal.

  [Learn more →](/documentation/tickets/forms/overview)
</Update>

<Update label="November 18, 2025" tags={["AI", "Analytics", "Slack"]}>
  ## AI briefs

  Receive AI-generated summaries of your dashboards in Slack on a schedule you set.

  [Learn more →](/documentation/measure/analytics)
</Update>

<Update label="November 14, 2025" tags={["Tickets"]}>
  ## Inline text formatting

  Format text with highlights for clearer, more readable messages and updates.
</Update>

<Update label="November 12, 2025" tags={["Integrations"]}>
  ## Linear bi-directional sync

  Ravenna now syncs bi-directionally with Linear, keeping updates aligned between both systems.

  [Learn more →](/integrations/linear/ticket-replication)
</Update>

<Update label="November 10, 2025" tags={["Platform"]}>
  ## Notification defaults for teams

  Admins can set default notification settings for teams, so users get consistent alerts across workspaces without extra setup.

  [Learn more →](/documentation/platform/notifications)
</Update>

<Update label="November 7, 2025" tags={["Workflows", "AI"]}>
  ## Custom prompt workflow action

  A new Custom Prompt action embeds generative reasoning directly into your workflows.

  [Learn more →](/documentation/automate/workflows/triggers-actions)
</Update>

<Update label="November 5, 2025" tags={["Workflows"]}>
  ## Wait for inactivity action

  A new Wait for Inactivity action helps manage idle tickets by pausing a workflow until activity stops.

  [Learn more →](/documentation/automate/workflows/triggers-actions)
</Update>

<Update label="November 4, 2025" tags={["Integrations"]}>
  ## Jira Service Management integration (early access)

  Connect Jira Service Management to automate ticket syncing between Ravenna and JSM.

  [Learn more →](/integrations/jira/overview)
</Update>

<Update label="October 31, 2025" tags={["Integrations", "Workflows"]}>
  ## Linear action

  Escalate tickets from Ravenna to Linear to streamline handoffs between support and engineering.

  [Learn more →](/integrations/linear/overview)
</Update>

<Update label="October 30, 2025" tags={["Slack", "Platform"]}>
  ## Workspace visibility in Slack

  Control which Ravenna workspaces appear in Slack to reduce clutter and focus on the ones that matter.

  [Learn more →](/integrations/slack/setup)
</Update>

<Update label="October 29, 2025" tags={["Workflows"]}>
  ## Workflow run in ticket events

  Ticket events now show which workflow run caused an automated update, simplifying troubleshooting and auditing.

  [Learn more →](/documentation/automate/workflows/monitor)
</Update>

<Update label="October 28, 2025" tags={["Slack"]}>
  ## Multiple Slack channel connections

  Connect multiple Slack channels to a single queue for consistent request management across teams.

  [Learn more →](/integrations/slack/setup)
</Update>

<Update label="October 23, 2025" tags={["Tickets"]}>
  ## Task templates

  Attach predefined task lists to tickets automatically for consistent, repeatable processes.

  [Learn more →](/documentation/tickets/tasks)

  ## New ticket creation modal

  A redesigned ticket creation modal makes creating tickets faster and clearer.
</Update>

<Update label="October 21, 2025" tags={["Integrations"]}>
  ## Fleet integration

  Connect Fleet to access device information and run diagnostics directly from your workflows.

  [Learn more →](/integrations/fleet/overview)
</Update>

<Update label="October 20, 2025" tags={["Integrations"]}>
  ## Google Workspace integration

  Sync Google Workspace groups with Ravenna to keep workflows aligned with your organization's structure and membership.

  [Learn more →](/integrations/google-workspace/overview)
</Update>

<Update label="October 10, 2025" tags={["Workflows"]}>
  ## Tag Added workflow trigger

  A new Tag Added trigger automates ticket management when a tag is applied.

  [Learn more →](/documentation/automate/workflows/triggers-actions)
</Update>

<Update label="October 9, 2025" tags={["Tickets", "Slack"]}>
  ## Auto-add followers on mention

  Teammates mentioned in comments or Slack threads are automatically added as followers, keeping everyone informed.

  [Learn more →](/documentation/automate/workflows/triggers-actions)
</Update>

<Update label="October 8, 2025" tags={["Tickets"]}>
  ## Ticket tasks

  Add task lists to tickets to track steps and accountability for repeatable processes.

  [Learn more →](/documentation/tickets/tasks)
</Update>

<Update label="October 2, 2025" tags={["Workflows", "Slack", "Analytics"]}>
  ## Move Ticket workflow action

  A new Move Ticket action re-routes tickets between workspaces to reduce delays and improve resolution times.

  [Learn more →](/documentation/automate/workflows/triggers-actions)

  ## Slack notification preferences

  Customize Slack notifications to focus on the events that matter most to you.

  [Learn more →](/integrations/slack/overview)

  ## Custom field analytics

  Use custom fields in Analytics to filter and segment your request data.

  [Learn more →](/documentation/measure/analytics)
</Update>

<Update label="September 26, 2025" tags={["Knowledge", "Integrations"]}>
  ## Notion callout blocks in knowledge

  Notion callout blocks now import into Ravenna knowledge, so key information is captured for search and analysis.

  [Learn more →](/integrations/notion/knowledge)
</Update>

<Update label="September 25, 2025" tags={["AI"]}>
  ## AI image processing

  Upload images and have AI interpret them for insights and explanations in your workflows.

  [Learn more →](/documentation/automate/agents/overview)
</Update>

<Update label="September 24, 2025" tags={["Slack", "Approvals"]}>
  ## Approvals in Slack

  Manage pending approvals directly in Slack with approve and decline buttons.

  [Learn more →](/documentation/tickets/approvals/overview)
</Update>

<Update label="September 19, 2025" tags={["Forms", "Tickets"]}>
  ## Request type folders

  Organize request types into folders for easier navigation, so your team can find and use the right request faster.

  [Learn more →](/documentation/tickets/forms/overview)
</Update>

<Update label="September 12, 2025" tags={["Tickets", "SLAs", "Platform"]}>
  ## Service Level Agreements

  Set clear response and resolution expectations and track performance against them with SLAs.

  [Learn more →](/documentation/automate/slas)

  ## Attachments on tickets

  Add and manage files and images on tickets to keep relevant information organized.

  ## UI themes

  Customize your workspace with themes that offer adjustable brightness and color options.

  ## New user onboarding resources

  New onboarding resources help teams adopt Ravenna with customizable announcements and user handbooks.

  [Learn more →](/documentation/get-started/overview)
</Update>

<Update label="September 4, 2025" tags={["Integrations", "Workflows", "Forms", "Access"]}>
  ## Okta applications in workflows

  Okta applications are now fully integrated for access management in Ravenna workflows.

  [Learn more →](/integrations/okta/overview)

  ## Incident.io integration

  Connect Incident.io to streamline on-call access and speed up incident response.

  [Learn more →](/integrations/incident-io/overview)

  ## Filter select resources in form fields

  Admins can allowlist resources in form fields to simplify options and reduce errors for requesters.

  [Learn more →](/documentation/tickets/forms/custom-fields)

  ## Multiple application approvers

  Applications now support multiple approvers for access requests, improving control and collaboration.

  [Learn more →](/documentation/manage-access/applications)
</Update>

<Update label="August 29, 2025" tags={["Workflows", "Approvals", "Slack"]}>
  ## Duplicate workflow

  Duplicate workflows to save time and keep variations consistent across teams.

  [Learn more →](/documentation/automate/workflows/workflow-builder)

  ## Approval workflow trigger

  A new trigger runs actions automatically based on a ticket's approval decision.

  [Learn more →](/documentation/automate/workflows/triggers-actions)

  ## Slack link unfurls

  Ravenna ticket links shared in Slack now unfurl with live ticket details, keeping discussions informed.

  [Learn more →](/integrations/slack/overview)

  ## /rav command updates

  The /rav Slack command now lets you manage your tickets and approvals directly in Slack.

  [Learn more →](/integrations/slack/slash-commands)
</Update>

<Update label="August 22, 2025" tags={["Platform"]}>
  ## Ravenna documentation site

  The revamped documentation site launched with faster navigation and clearer content.

  [Learn more →](/documentation/get-started/overview)
</Update>

<Update label="August 14, 2025" tags={["Analytics"]}>
  ## Enhanced dashboard widgets

  Redesigned dashboard widgets give clearer insights and better data tracking to help teams make faster decisions.

  [Learn more →](/documentation/measure/analytics)
</Update>

<Update label="May 16, 2025" tags={["Knowledge", "Slack", "AI"]}>
  ## Index and learn from entire Slack channels

  Add an entire Slack channel as a knowledge source. Ravenna securely indexes the historical question-and-answer pairs from threads, making that collective knowledge available to power AI responses.

  [Learn more →](/integrations/slack/knowledge)
</Update>

<Update label="May 9, 2025" tags={["Workflows"]}>
  ## Workflow Builder

  The visual Workflow Builder lets you create custom automations from triggers and actions.

  [Learn more →](/documentation/automate/workflows/workflow-builder)
</Update>

<Update label="April 18, 2025" tags={["Knowledge"]}>
  ## Knowledge base folders

  Group knowledge documents from sources like Google Drive, Notion, and Coda into folders, set automatic daily syncs, and use the chat panel to test AI responses against specific knowledge sets.

  [Learn more →](/documentation/automate/knowledge/overview)
</Update>

<Update label="April 8, 2025" tags={["AI", "Workflows"]}>
  ## Major AI and workflow enhancements

  A release packed with features to make Ravenna smarter and more automated across AI and workflows.

  [Learn more →](/documentation/automate/workflows/overview)
</Update>

<Update label="February 21, 2025" tags={["Slack", "Analytics"]}>
  ## CSAT surveys

  When a ticket is resolved, Ravenna can send a customer satisfaction survey to the requester's Slack DM, letting them rate the interaction and add comments.

  [Learn more →](/documentation/measure/analytics)
</Update>

<Update label="January 22, 2025" tags={["Approvals"]}>
  ## Approval capabilities

  Approval capabilities add built-in review steps to your ticketing workflows.

  [Learn more →](/documentation/tickets/approvals/overview)
</Update>

<Update label="January 10, 2025" tags={["Tickets"]}>
  ## Advanced filtering options

  Filter tickets using date ranges and more specific operators like "is not one of."

  [Learn more →](/documentation/tickets/organize/views)
</Update>

<Update label="January 8, 2025" tags={["Tickets", "Email"]}>
  ## Snoozing tickets

  Snooze tickets until a chosen date to temporarily hide them from your queue. They reappear on the selected date so nothing is missed.

  [Learn more →](/documentation/tickets/organize/views)

  ## Group by dates

  Group tickets by date fields such as created, updated, due, or start, with day, week, month, or year granularity.

  [Learn more →](/documentation/tickets/organize/views)

  ## Inbound email support

  Assign a dedicated email address to each queue so incoming emails create tickets automatically, and replies are returned to the original sender.

  [Learn more →](/integrations/email/overview)
</Update>

<Update label="January 2, 2025" tags={["Tickets"]}>
  ## Sub-tickets and ticket links

  Create sub-tickets from a parent ticket to delegate work, and add external URLs as ticket links to bookmark resources like GitHub repos or design files.

  [Learn more →](/documentation/tickets/relations)
</Update>