> ## Documentation Index > Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt > Use this file to discover all available pages before exploring further. # April 2026 > Ravenna product updates from April 2026, including new features, platform improvements, integration releases, and notable bug fixes. **April 28, 2026** ## Workflow runs in analytics ![A custom dashboard tracking workflow run volume and success rates](https://mintcdn.com/ravenna/FQA3mHrR8wc7llVt/images/changelog/workflow-insights.png?fit=max\&auto=format\&n=FQA3mHrR8wc7llVt\&q=85\&s=335f1416d90dd6103daeb205dcee0b52) Custom dashboards now support a Workflow Runs data source. Track execution volume, success rates, and failure patterns grouped by workflow name, run status, collection, or related ticket dimensions like channel, assignee, and priority. Learn more ## Share ticket workflow action Keep a ticket in its original workspace and channel while creating a shared reference in another workspace. Share actions let teams collaborate across workspace boundaries without moving tickets or losing context. Learn more ## AI reasoning in workflow runs The AI's explanation now appears alongside its decision when AI Decision Maker and Custom Prompt steps execute, visible in the workflow run step details. It's easier to understand why the model chose a path or made a decision. Learn more *** **Other updates:** * [Type and Multi-application custom fields](https://docs.ravenna.ai/documentation/tickets/forms/custom-fields.md) add two new field types for forms * [JumpCloud application sync](https://docs.ravenna.ai/integrations/jumpcloud/overview) pulls applications with status, logo, and metadata for access management * [JumpCloud manager sync](https://docs.ravenna.ai/integrations/jumpcloud/overview) syncs manager relationships for approval chains and routing * [Intune device app lookup](https://docs.ravenna.ai/integrations/intune/agent-tools.md) retrieves installed applications on managed devices via agent rules and workflows * [Conditional visibility for all field types](https://docs.ravenna.ai/documentation/tickets/forms/overview) extends show/hide rules to layout and system fields * [Auto-submit forms by default](https://docs.ravenna.ai/documentation/automate/agents/customize.md) skips the form UI when an agent has prefilled all required fields * [Members filter bar and inline editing](https://docs.ravenna.ai/documentation/platform/users/members.md) add filtering and inline owner editing to member tabs * Ravenna is now listed on the [JAMF Marketplace](https://marketplace.jamf.com/details/ravenna) *** **Quality of life updates:** * Stale Slack forms rebuild instead of showing an error * Slack messages respect configured custom field ordering * Agents check the knowledge base before triage so existing docs can resolve requests * User lookup resolves guests by searching the full organization * Applications table supports sorting by status, owner, and source * Browser tabs show readable form names instead of raw IDs **April 20, 2026** ## Forms 2.0 ![The Forms 2.0 builder with lifecycle stages and audience controls](https://mintcdn.com/ravenna/FQA3mHrR8wc7llVt/images/changelog/forms-2-0.png?fit=max\&auto=format\&n=FQA3mHrR8wc7llVt\&q=85\&s=1e7b6099204602594c1b1a9607535ea0) Forms now support a full lifecycle with draft, published, and archived stages. Draft forms stay hidden from requesters until you publish them, and archived forms no longer appear for selection without being deleted. Audience controls let you restrict which forms appear for different groups: everyone, workspace members only, or specific user groups. Learn more ## JumpCloud, OneLogin, and Microsoft Intune integrations [JumpCloud](https://docs.ravenna.ai/integrations/jumpcloud/overview) and [OneLogin](https://docs.ravenna.ai/integrations/onelogin/overview) are now generally available with user provisioning, directory sync, and access management workflows. [Microsoft Intune](https://docs.ravenna.ai/integrations/intune/overview) is a new MDM integration that shows device compliance data in tickets and supports automated device management through agent tools and workflows. *** **Other updates:** * [Ticket Type field](https://docs.ravenna.ai/documentation/tickets/organize/types.md) assigns one of five categories to tickets: Service, Incident, Problem, Change, or Access * [User groups in approval rounds](https://docs.ravenna.ai/documentation/tickets/approvals/rounds.md) can be selected as approvers * [Settings-driven form filling](https://docs.ravenna.ai/documentation/automate/agents/customize.md) uses deterministic agent settings to control conversational form behavior * [Okta auto-provisioning](https://docs.ravenna.ai/integrations/okta/overview) creates Organization Guest accounts for external Okta users during directory sync * [Jira private comment sync](https://docs.ravenna.ai/integrations/jira/ticket-replication.md) syncs Jira Service Desk internal comments to Ravenna private notes, and vice versa * [Skip-invite toggle and bulk resend](https://docs.ravenna.ai/documentation/platform/users/members.md) skip invitation emails when adding members and resend pending invitations in bulk *** **Quality of life updates:** * Inline text filters save when you click away from the input * Form fields render in the correct sequence across all form contexts * Custom field labels and descriptions increased to 2,000 characters * Custom fields are hidden by default in table views, and Reset Columns restores the default * Bulk unarchive restores child tickets throughout the hierarchy * Linear status mapping applies when creating issues, not just during status updates **April 13, 2026** ## Secure API credentials with Vault ![Vault storing encrypted API credentials for workflows](https://mintcdn.com/ravenna/FQA3mHrR8wc7llVt/images/changelog/vault.png?fit=max\&auto=format\&n=FQA3mHrR8wc7llVt\&q=85\&s=e5831c1714a9797ad0d6c1fdc877e96f) Workflows that call external APIs no longer need credentials hardcoded into individual steps. Vault provides encrypted, organization-level storage for API keys, tokens, and secrets. Admins create a credential once and any workflow references it at runtime through the HTTP Request action. Credentials are encrypted at rest and never displayed after creation. Learn more ## Smarter workflow auto-triggers Workflow auto-trigger detection now reads the intent behind an agent rule instead of scanning for keywords. If a rule's purpose is to run a workflow immediately, the agent skips the confirmation step, and it recognizes when a user has already confirmed in conversation. Learn more ## Send and resolve in one click The ticket composer now includes a Send and resolve option that combines replying and closing into a single action. Choose it once and it becomes the default for later messages in that ticket, with keyboard shortcut support. Learn more *** **Other updates:** * [Email footer customization](https://docs.ravenna.ai/integrations/email/overview) appends rich text like disclaimers and contact info to outbound emails from a channel * [MCP assigned tasks](https://docs.ravenna.ai/documentation/automate/mcp/tools.md) lists assigned task items for the current user * [Google Create Group Managers role](https://docs.ravenna.ai/integrations/google-workspace/workflows.md) assigns the Managers role when provisioning groups * [Duplicate agent rules](https://docs.ravenna.ai/documentation/automate/agents/configure.md) clone a rule to the same agent or a different one * [Ticket create API requesterEmail](https://docs.ravenna.ai/api/overview.md) sets the requester by email instead of user ID *** **Quality of life updates:** * A public thread reply warning appears when users reply in the public request thread of a private ticket * Jira setup now specifies that a standard user account is required, not a managed service account ## Related topics - [November 2026](https://docs.ravenna.ai/changelog/2026/november.md) - [October 2026](https://docs.ravenna.ai/changelog/2026/october.md) - [September 2026](https://docs.ravenna.ai/changelog/2026/september.md) - [August 2026](https://docs.ravenna.ai/changelog/2026/august.md) - [February 2026](https://docs.ravenna.ai/changelog/2026/february.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.