> ## Documentation Index > Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt > Use this file to discover all available pages before exploring further. # February 2026 > Ravenna product updates from February 2026, including new features, platform improvements, integration releases, and notable bug fixes. **February 24, 2026** ## Out of office and ticket delegation ![User settings for delegates and out of office status](https://mintcdn.com/ravenna/FQA3mHrR8wc7llVt/images/changelog/on-call-routing.png?fit=max\&auto=format\&n=FQA3mHrR8wc7llVt\&q=85\&s=99409625a17b4853c04c2e3407f176bb) A dedicated user settings page lets team members configure their profile, assign delegates, and manage out of office status. Delegates receive ticket assignments and approvals on your behalf, and OOO status can sync automatically from Slack, so tickets always route to an available teammate. Learn more ## On-call schedule routing with Incident.io The Incident.io integration supports on-call schedule routing. It retrieves everyone currently on-call for a schedule and matches them to Ravenna users by email, so you can auto-assign tickets, notify on-call engineers, or build dynamic routing rules. Learn more ## Smart ticket link names Ticket links auto-populate with page titles when you paste a URL. Ravenna fetches the title from the linked site's metadata, or uses the ticket title for internal links, so you don't type link names by hand. Learn more *** **Other updates:** * [Iru Assign Blueprint](https://docs.ravenna.ai/integrations/iru/workflows.md) workflow action for device configuration management * [Configurable sync intervals](https://docs.ravenna.ai/integrations/jira/setup.md) for Jira, Freshservice, and Linear integrations * [Google Workspace Get Group](https://docs.ravenna.ai/integrations/google-workspace/workflows.md) now returns group manager IDs *** **Quality of life updates:** * Workspace settings expanded with General details, bot users, and Slack appearance tabs * Slack Create Ticket Thread action now creates or replaces request threads * Category column and custom field grouping in table views **February 16, 2026** ## Launch Week Winter 2026 ![Launch Week Winter 2026 product announcements](https://mintcdn.com/ravenna/FQA3mHrR8wc7llVt/images/changelog/launch-week-winter-2026.gif?s=aa312e918ccf51927270d72fefffa662) Ravenna announced five major product launches during Launch Week Winter 2026. **Ravenna Agents** resolve employee requests autonomously using natural-language rules, knowledge base integration, and multi-turn conversations across Slack and email. Learn more **Ticketing integrations** with [Jira Service Management](https://docs.ravenna.ai/integrations/jira/overview), [Freshservice](https://docs.ravenna.ai/integrations/freshservice/overview), and [Linear](https://docs.ravenna.ai/integrations/linear/overview) replicate tickets with sync of comments, status, assignments, and resolutions. **HRIS integrations** with [BambooHR](https://docs.ravenna.ai/integrations/bamboohr/overview), [HiBob](https://docs.ravenna.ai/integrations/hibob/overview), [Workday](https://docs.ravenna.ai/integrations/workday/overview), and [Rippling](https://docs.ravenna.ai/integrations/rippling/overview) bring employee context into Ravenna for personalized responses and routing. **MDM integrations** with [Jamf](https://docs.ravenna.ai/integrations/jamf/overview), [Fleet](https://docs.ravenna.ai/integrations/fleet/overview), and [Iru](https://docs.ravenna.ai/integrations/iru/overview) surface device diagnostics in tickets and enable automated device actions. **Workflow templates** provide pre-built automations for common operations like MFA resets, access requests, and channel provisioning. [Browse templates](https://docs.ravenna.ai/documentation/automate/workflows/workflow-builder.md). **February 7, 2026** ## A more configurable workspace ![Workspace settings for ticket mirror field visibility](https://mintcdn.com/ravenna/FQA3mHrR8wc7llVt/images/changelog/configurable-workspace.png?fit=max\&auto=format\&n=FQA3mHrR8wc7llVt\&q=85\&s=084f761eb85522ce577cc1ac3d11e029) Customize which fields appear on ticket mirrors across your workspace. Control visibility for status, priority, description, assignee, requester, approvers, source, and custom fields to keep Slack channels focused. Learn more ## Wait for Message workflow action A new Wait for Message action pauses workflow execution until specific users send a message on a ticket. Set a timeout and optionally filter by message source to control when the workflow resumes, for example waiting on a customer response before continuing. Learn more *** **Other updates:** * [Automatic SSO redirect](https://docs.ravenna.ai/integrations/sso/setup.md#roll-out-sso-to-your-team) detects an organization's SSO from the email domain and redirects to authenticate * [Confluence archived pages](https://docs.ravenna.ai/integrations/confluence/knowledge.md) archive automatically in Ravenna to keep knowledge in sync * [Collapsible Kanban columns](https://docs.ravenna.ai/documentation/tickets/organize/views.md) focus the board on specific workflow stages, saved per view * Workflow actions that need a third-party integration show a Setup Required badge * Agent negative feedback creates support tickets by default **February 2, 2026** ## Workflow versioning and in-flight controls Workflows gained versioning, pause and deactivate controls for in-flight runs, better timezone handling, and error alerts when a run fails. Learn more ![Workflow version controls in the workflow builder](https://mintcdn.com/ravenna/FQA3mHrR8wc7llVt/images/changelog/feb02-workflows.png?fit=max\&auto=format\&n=FQA3mHrR8wc7llVt\&q=85\&s=af4a228c71e6706408fdb30e3d077085) ## Generate knowledge base articles from tickets Generate a knowledge base article from any ticket directly in the Admin, turning resolved requests into reusable documentation. Learn more ![Generating a knowledge base article from a ticket](https://mintcdn.com/ravenna/FQA3mHrR8wc7llVt/images/changelog/feb02-kb-generation.png?fit=max\&auto=format\&n=FQA3mHrR8wc7llVt\&q=85\&s=db01471d3ac537de5c45692371aae92a) *** **Other updates:** * Email support is fully integrated in workflows, with sending, receiving, attachments, and automatic CC followers * Bulk drag-and-drop reorganization moves Analytics, Workflows, and Form resources into and out of folders ## Related topics - [November 2026](https://docs.ravenna.ai/changelog/2026/november.md) - [October 2026](https://docs.ravenna.ai/changelog/2026/october.md) - [September 2026](https://docs.ravenna.ai/changelog/2026/september.md) - [April 2026](https://docs.ravenna.ai/changelog/2026/april.md) - [August 2026](https://docs.ravenna.ai/changelog/2026/august.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.