> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Core concepts

> Learn the core concepts in Ravenna including organizations, workspaces, channels, tickets, agents, knowledge, and forms that power your service desk.

Ravenna is built around key concepts that work together to help you manage internal support requests.

<CardGroup cols={2}>
  <Card title="Organizations" icon="building" href="/documentation/platform/organizations/overview">
    Your top-level account that contains all workspaces, members, integrations, and settings.
  </Card>

  <Card title="Workspaces" icon="briefcase" href="/documentation/platform/workspaces/overview">
    Dedicated spaces for each team or department to manage their own tickets, channels, and workflows.
  </Card>

  <Card title="Channels" icon="inbox" href="/documentation/tickets/channels">
    Organize tickets by team, topic, or workflow. Each channel has its own settings, prefix, and integrations.
  </Card>

  <Card title="Tickets" icon="ticket" href="/documentation/tickets/organize/views">
    The core unit of work in Ravenna. Created from Slack messages, emails, or forms, then tracked and resolved.
  </Card>

  <Card title="AI Agents" icon="bot" href="/documentation/automate/agents/overview">
    AI assistants that answer questions from knowledge bases, create tickets, and escalate to humans when needed.
  </Card>

  <Card title="Workflows" icon="workflow" href="/documentation/automate/workflows/overview">
    Automate ticket routing, tagging, and actions with visual workflow builder. No code required.
  </Card>

  <Card title="Knowledge" icon="book-open" href="/documentation/automate/knowledge/overview">
    Connect Notion, Confluence, Google Drive, and other sources to power AI responses with accurate information.
  </Card>

  <Card title="Forms" icon="list-checks" href="/documentation/tickets/forms/overview">
    Collect structured information with custom fields when creating tickets to reduce back-and-forth.
  </Card>

  <Card title="Slack integration" icon="slack" href="/integrations/slack/setup">
    Create and manage tickets directly in Slack with native workflows and AI-powered responses.
  </Card>

  <Card title="Analytics" icon="chart-column-big" href="/documentation/measure/analytics">
    Track request volume, response times, and team performance to identify patterns and improve processes.
  </Card>

  <Card title="Integrations" icon="puzzle" href="/integrations/overview">
    Connect to Jira, Linear, Okta, and more. Bidirectional ticket replication keeps systems in sync.
  </Card>

  <Card title="Views" icon="layout-grid" href="/documentation/tickets/organize/views">
    Create custom views to filter and organize tickets by workspace, channel, assignment, or status.
  </Card>

  <Card title="Command launcher" icon="command" href="/documentation/get-started/shortcuts">
    Access quick actions and search across your workspace with keyboard shortcuts.
  </Card>

  <Card title="Portal" icon="globe" href="/documentation/platform/portal">
    The browser experience at app.ravenna.ai, with Admin for teams and a Portal for self-service.
  </Card>
</CardGroup>