> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Shortcuts

> Keyboard shortcuts for the Ravenna web app: navigate workspaces, create and triage tickets, open the command launcher, and trigger common actions.

Ravenna supports keyboard shortcuts for navigating your workspace, managing tickets, and accessing common actions. Shortcuts that use a modifier key work across platforms: <kbd>⌘</kbd> on Mac maps to <kbd>Ctrl</kbd> on Windows and Linux, and <kbd>⌥</kbd> (Option) on Mac maps to <kbd>Alt</kbd> on Windows and Linux.

## Global shortcuts

These shortcuts work from anywhere in the Ravenna web app. Single-key shortcuts are disabled when you are focused on a text input.

| Mac                         | Windows / Linux                | Action                                                                                                                                                                                            |
| --------------------------- | ------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <kbd>⌘</kbd> + <kbd>K</kbd> | <kbd>Ctrl</kbd> + <kbd>K</kbd> | Open the command launcher                                                                                                                                                                         |
| <kbd>C</kbd>                | <kbd>C</kbd>                   | Create a new ticket                                                                                                                                                                               |
| <kbd>]</kbd>                | <kbd>]</kbd>                   | Toggle the <Tooltip headline="Copilot" tip="Ravenna's AI assistant panel for quick answers and actions." cta="Learn about Copilot" href="/documentation/platform/copilot">Copilot</Tooltip> panel |
| <kbd>\[</kbd>               | <kbd>\[</kbd>                  | Toggle the left sidebar                                                                                                                                                                           |

## Command launcher

Press <kbd>⌘</kbd> + <kbd>K</kbd> (Mac) or <kbd>Ctrl</kbd> + <kbd>K</kbd> (Windows/Linux) from anywhere in Ravenna to open the command launcher. The launcher provides search and quick actions in a single overlay.

### Search

Start typing in the search field to find tickets, channels, and views across your workspace. Results appear as you type.

**Navigate results:**

* <kbd>↑</kbd> <kbd>↓</kbd> arrow keys to move through results
* <kbd>Enter</kbd> to open the selected result
* <kbd>Esc</kbd> to close the launcher

### Quick actions

The following shortcuts are available globally and also close the command launcher if it is open.

| Mac                         | Windows / Linux               | Action         |
| --------------------------- | ----------------------------- | -------------- |
| <kbd>⌥</kbd> + <kbd>1</kbd> | <kbd>Alt</kbd> + <kbd>1</kbd> | Create ticket  |
| <kbd>⌥</kbd> + <kbd>2</kbd> | <kbd>Alt</kbd> + <kbd>2</kbd> | Create channel |
| <kbd>⌥</kbd> + <kbd>3</kbd> | <kbd>Alt</kbd> + <kbd>3</kbd> | Invite members |
| <kbd>⌥</kbd> + <kbd>4</kbd> | <kbd>Alt</kbd> + <kbd>4</kbd> | Open settings  |

<Callout icon="link" color="#6B7280">
  Learn more about creating tickets through the web interface in the [agent portal](/documentation/platform/portal/agents).
</Callout>

## Ticket shortcuts

These shortcuts are available when viewing a ticket.

| Mac                             | Windows / Linux                    | Action                                       |
| ------------------------------- | ---------------------------------- | -------------------------------------------- |
| <kbd>⌘</kbd> + <kbd>A</kbd>     | <kbd>Ctrl</kbd> + <kbd>A</kbd>     | Archive ticket                               |
| <kbd>M</kbd>                    | <kbd>M</kbd>                       | Move ticket to a different channel           |
| <kbd>⌥</kbd> + <kbd>T</kbd>     | <kbd>Alt</kbd> + <kbd>T</kbd>      | Assign tags                                  |
| <kbd>←</kbd>                    | <kbd>←</kbd>                       | Open the previous ticket in the current view |
| <kbd>→</kbd>                    | <kbd>→</kbd>                       | Open the next ticket in the current view     |
| <kbd>⌘</kbd> + <kbd>Enter</kbd> | <kbd>Ctrl</kbd> + <kbd>Enter</kbd> | Send message or submit form                  |

<Tip>
  The previous and next ticket shortcuts follow the order of the view you opened the ticket from. Open a ticket from a channel or saved view to enable them. The on-screen arrows next to the ticket title do the same thing.
</Tip>

## Workflow builder shortcuts

These shortcuts are available when a step is selected in the [workflow builder](/documentation/automate/workflows/workflow-builder).

| Mac                                            | Windows / Linux                                   | Action                                               |
| ---------------------------------------------- | ------------------------------------------------- | ---------------------------------------------------- |
| <kbd>⌘</kbd> + <kbd>D</kbd>                    | <kbd>Ctrl</kbd> + <kbd>D</kbd>                    | Duplicate the selected step                          |
| <kbd>⌘</kbd> + <kbd>Shift</kbd> + <kbd>D</kbd> | <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>D</kbd> | Duplicate the selected step and all downstream steps |

<Tip>
  Right-click any step to open a context menu with duplicate and delete actions.
</Tip>

## All shortcuts

| Mac                                            | Windows / Linux                                   | Action                              | Scope                  |
| ---------------------------------------------- | ------------------------------------------------- | ----------------------------------- | ---------------------- |
| <kbd>⌘</kbd> + <kbd>K</kbd>                    | <kbd>Ctrl</kbd> + <kbd>K</kbd>                    | Open command launcher               | Global                 |
| <kbd>C</kbd>                                   | <kbd>C</kbd>                                      | Create ticket                       | Global (not in inputs) |
| <kbd>]</kbd>                                   | <kbd>]</kbd>                                      | Toggle Copilot panel                | Global (not in inputs) |
| <kbd>\[</kbd>                                  | <kbd>\[</kbd>                                     | Toggle left sidebar                 | Global (not in inputs) |
| <kbd>⌥</kbd> + <kbd>1</kbd>                    | <kbd>Alt</kbd> + <kbd>1</kbd>                     | Create ticket                       | Global                 |
| <kbd>⌥</kbd> + <kbd>2</kbd>                    | <kbd>Alt</kbd> + <kbd>2</kbd>                     | Create channel                      | Global                 |
| <kbd>⌥</kbd> + <kbd>3</kbd>                    | <kbd>Alt</kbd> + <kbd>3</kbd>                     | Invite members                      | Global                 |
| <kbd>⌥</kbd> + <kbd>4</kbd>                    | <kbd>Alt</kbd> + <kbd>4</kbd>                     | Open settings                       | Global                 |
| <kbd>⌘</kbd> + <kbd>A</kbd>                    | <kbd>Ctrl</kbd> + <kbd>A</kbd>                    | Archive ticket                      | Ticket view            |
| <kbd>M</kbd>                                   | <kbd>M</kbd>                                      | Move ticket                         | Ticket view            |
| <kbd>⌥</kbd> + <kbd>T</kbd>                    | <kbd>Alt</kbd> + <kbd>T</kbd>                     | Assign tags                         | Ticket view            |
| <kbd>←</kbd>                                   | <kbd>←</kbd>                                      | Previous ticket in the current view | Ticket view            |
| <kbd>→</kbd>                                   | <kbd>→</kbd>                                      | Next ticket in the current view     | Ticket view            |
| <kbd>⌘</kbd> + <kbd>Enter</kbd>                | <kbd>Ctrl</kbd> + <kbd>Enter</kbd>                | Send message / submit form          | Text inputs            |
| <kbd>⌘</kbd> + <kbd>D</kbd>                    | <kbd>Ctrl</kbd> + <kbd>D</kbd>                    | Duplicate step                      | Workflow builder       |
| <kbd>⌘</kbd> + <kbd>Shift</kbd> + <kbd>D</kbd> | <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>D</kbd> | Duplicate step and downstream steps | Workflow builder       |