> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent portal

> Use the Ravenna agent portal to view and respond to tickets, configure channels and forms, and manage workspaces from a complete browser interface.

The agent portal is the full Ravenna web application for organization admins and workspace members who manage and respond to tickets. Access your workspace, view tickets, respond to requests, and configure settings through the browser at `app.ravenna.ai`.

<Callout icon="link" color="#6B7280">
  Looking for the self-service experience end users see? See the [requester portal](/documentation/platform/portal/requesters).
</Callout>

## Overview

<CardGroup cols={2}>
  <Card title="Complete ticket management" icon="ticket">
    View, respond to, and manage all tickets in your workspace from one interface.
  </Card>

  <Card title="Organization settings" icon="settings">
    Configure workspaces, channels, forms, and integrations through the settings panel.
  </Card>

  <Card title="Quick actions" icon="zap">
    Use keyboard shortcuts and command launcher for fast ticket creation and navigation.
  </Card>

  <Card title="Multi-workspace support" icon="building">
    Switch between workspaces and manage tickets across your entire organization.
  </Card>
</CardGroup>

## Access the agent portal

Access the agent portal at your organization's unique URL.

<AccordionGroup>
  <Accordion title="Direct URL" icon="link" defaultOpen>
    Navigate to your organization's Ravenna URL:

    ```text wrap theme={"system"}
    https://app.ravenna.ai
    ```

    Sign in with your organization credentials or SSO provider.
  </Accordion>

  <Accordion title="From Slack" icon="slack">
    Access the agent portal directly from Slack using the Ravenna app home or ticket links.

    Ticket links in Slack open the corresponding ticket in the agent portal for detailed management.
  </Accordion>

  <Accordion title="From Microsoft Teams" icon="https://mintcdn.com/ravenna/p_IKxz6RMCVu_6xg/icons/microsoft-teams.svg?fit=max&auto=format&n=p_IKxz6RMCVu_6xg&q=85&s=4a0fc016f40e81d619ccb663897b87f6" width="36" height="38" data-path="icons/microsoft-teams.svg">
    Access tickets from the embedded **My Tickets** tab in the Ravenna Microsoft Teams app, or follow ticket deep links from Adaptive Cards. See the [My Tickets tab](/integrations/microsoft-teams/my-tickets-tab) docs.
  </Accordion>
</AccordionGroup>

## Key features

<AccordionGroup>
  <Accordion title="Ticket management" icon="ticket" defaultOpen>
    View and manage all tickets in your workspace:

    * View tickets by channel, assignment, or custom filters
    * Respond to tickets with comments and internal notes
    * Update ticket status, priority, and assignments
    * Track ticket history and activity
    * Create new tickets using the New button or <Tooltip headline="Command launcher" tip="The command launcher provides instant access to common actions and search across your workspace." cta="Learn about shortcuts" href="/documentation/get-started/shortcuts">command launcher</Tooltip>
  </Accordion>

  <Accordion title="Settings" icon="settings">
    Configure workspace and organization settings:

    * Access <Tooltip headline="Workspace settings" tip="Configure workspace-specific policies and tools" cta="View workspace settings" href="/documentation/platform/workspaces/settings">workspace settings</Tooltip> for SLAs, statuses, tags, custom fields, and integrations
    * Manage <Tooltip headline="Organization settings" tip="Configure organization-wide policies" cta="View organization settings" href="/documentation/platform/organizations/settings">organization settings</Tooltip> (admins only) for branding, notification policies, and SSO
    * Set up <Tooltip headline="Forms" tip="Forms customize the ticket creation experience with structured fields, validation, and conditional logic." cta="Learn about forms" href="/documentation/tickets/forms/overview">forms</Tooltip> and custom fields
    * Configure integrations with Slack, Jira, Linear, and more
    * Manage workspace and organization members
  </Accordion>

  <Accordion title="Analytics and reporting" icon="chart-line">
    Track workspace performance and ticket metrics:

    * View ticket volume and trends
    * Monitor response and resolution times
    * Analyze team performance
    * Generate custom reports

    <Callout icon="link" color="#6B7280">
      Explore detailed metrics in [Analytics](/documentation/measure/analytics).
    </Callout>
  </Accordion>

  <Accordion title="Command launcher" icon="command">
    Use keyboard shortcuts for fast navigation and actions:

    Press <kbd>⌘</kbd> + <kbd>K</kbd> (Mac) or <kbd>Ctrl</kbd> + <kbd>K</kbd> (Windows/Linux) to open the command launcher.

    <Callout icon="link" color="#6B7280">
      Learn more about keyboard shortcuts in [Shortcuts](/documentation/get-started/shortcuts).
    </Callout>
  </Accordion>
</AccordionGroup>

## Access control

Access to the agent portal is scoped to organization admins and workspace members who manage and respond to tickets.

<AccordionGroup>
  <Accordion title="Organization admins" icon="shield" defaultOpen>
    Full access to all organization settings, workspaces, and tickets. Can:

    * Manage organization-wide settings and billing
    * Create and configure workspaces
    * Manage all members and permissions
    * Access all tickets across the organization
  </Accordion>

  <Accordion title="Workspace members" icon="users">
    Access to assigned workspaces for managing and responding to tickets. Can:

    * View and respond to tickets in their workspace
    * Create tickets on behalf of users
    * Configure workspace settings (if granted permission)
    * Manage channels and integrations within their workspace
  </Accordion>

  <Accordion title="End users and guests" icon="user">
    End users and organization guests do not work tickets in the agent portal. Instead, they use the [requester portal](/documentation/platform/portal/requesters) for self-service, or interact with Ravenna through:

    * Slack channels and DMs
    * Email
    * Microsoft Teams

    <Callout icon="link" color="#6B7280">
      Learn more about the [requester portal](/documentation/platform/portal/requesters) and how to enable it.
    </Callout>
  </Accordion>
</AccordionGroup>