> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Access type

> Use the Access ticket type in Ravenna for ITIL access management: requests to grant, change, or remove access to applications, systems, and data.

In ITIL, access management grants authorized users the right to use a service and keeps unauthorized users out. Each request to grant, change, or remove access is checked against policy before anyone acts on it.

Set a ticket's type (ITSM-aligned classification of a ticket) to **Access** to keep these requests together, report on them, and give them their own approvals and targets.

***

## When to use Access

Use Access for requests about who can use what:

* Access to an application, a shared drive, or a mailbox
* A higher permission level or an admin role
* Joining or leaving a security group or distribution list
* Removing access when someone changes role or leaves

Broken sign-ins and lockouts are usually [incidents](https://docs.ravenna.ai/documentation/tickets/incidents.md), because something that worked has stopped working.

***

## Set the Access type

> [accordion] In the web app
>
> * Set **Access** as the default type on the forms (Structured intake forms with custom fields) for this kind of request, such as "Software access" or "Shared drive access". See [Configure default types](https://docs.ravenna.ai/documentation/tickets/types#configure-default-types).
> * Change the **Type** property on a ticket, or select several tickets in a list and update their type with a bulk action.

> [accordion] With Copilot
>
> Ask Copilot to set or change the type on a ticket you're looking at, or to find tickets of this type.
>
> Reclassify a ticket with Copilot.
>
> Reclassify this ticket as an access request.

> [accordion] Automatically
>
> * Add an agent rule (Instructions the AI agent follows when it handles a request) that sets the type, for example: "For requests to grant, change, or remove access to an application or system, set type to Access."
> * Set **Type** in a workflow's **Create Ticket** or **Update Ticket** action.

***

## Put Access tickets to work

> [accordion] Automate the request
>
> For applications in your catalog, [access management](https://docs.ravenna.ai/documentation/automate/access-management/overview) handles the request end to end: the requester picks an application and access level, the access policy collects approvals, and Ravenna provisions the access and tracks it as an [entitlement](https://docs.ravenna.ai/documentation/automate/access-management/entitlements.md).

> [accordion] Require approval
>
> For access you grant by hand, add [approvals](https://docs.ravenna.ai/documentation/tickets/approvals/overview) from the application owner or the requester's manager, and add approvers from a workflow when an Access ticket is created.

> [accordion] Set targets and audit
>
> Scope an [SLA](https://docs.ravenna.ai/documentation/measure/slas.md) to **Type is Access** so people get access when they need it, and save a [view](https://docs.ravenna.ai/documentation/tickets/organize/views.md) filtered to Access tickets to review what was granted.

Learn more about [ticket types](https://docs.ravenna.ai/documentation/tickets/types)


## Related topics

- [Types](https://docs.ravenna.ai/documentation/tickets/types.md)
- [Get user access overview](https://docs.ravenna.ai/api/access-entitlement/get-user-access-overview.md)
- [Create an access request](https://docs.ravenna.ai/api/access-request/create-an-access-request.md)
- [Get an access level](https://docs.ravenna.ai/api/access-level/get-an-access-level.md)
- [List access levels](https://docs.ravenna.ai/api/access-level/list-access-levels.md)


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