> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up your first Channel

> Create your first Ravenna channel and connect it to a Slack request channel to start receiving and managing tickets where your team works.

After setting up your Workspace, create your first **Channel** and link it to a Slack channel.

If you haven't already, create a public Slack channel for requests. In this example, we use the default request Slack channel for the IT Operations team. This Slack channel will be where employees contact the team.

<Tip>
  Most organizations use prefixes in Slack channel names to clarify their purpose, like <code>#support-it</code> or <code>#ask-it</code>.
</Tip>

Every ticket in Ravenna belongs to a Channel. Each Channel has its own settings, integrations, and automation rules. You can connect Channels to Slack channels, enable AI-powered responses, set up email-to-ticket conversion, and more.

<Tabs>
  <Tab title="Interactive walkthrough">
    <div style={{ position: 'relative', paddingBottom: 'calc(62.55208333333333% + 41px)', height: 0, width: '100%' }}>
      <iframe src="https://demo.arcade.software/EEiimDx3Sj7yCATkmXaG?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true" title="Setting up first request channel" frameBorder="0" loading="lazy" allowFullScreen allow="clipboard-write" style={{ position: 'absolute', top: 0, left: 0, width: '100%', height: '100%', colorScheme: 'light' }} />
    </div>
  </Tab>

  <Tab title="Step-by-step">
    <Steps>
      <Step title="Set up your Slack channel">
        <Frame>
          ![Slack channel setup](https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/guides/getting-started/queue-setup/1.png)
        </Frame>
      </Step>

      <Step title="Invite Ravenna to your Slack channel">
        In your Slack channel, send <code>/invite @Ravenna</code> to add Ravenna.
      </Step>

      <Step title="Connect the Request Channel">
        After inviting Ravenna, you receive an acknowledgement message visible only to you.

        <Frame>
          ![Slack connection confirmation](https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/guides/getting-started/queue-setup/2.png)
        </Frame>

        Select the Workspace you created and click <code>Save</code>. This links your Ravenna Workspace to the Slack channel as a Channel. You will see a confirmation in Slack.
      </Step>

      <Step title="Configure the Channel settings">
        In Ravenna, the new Channel appears named after your Slack channel.

        Open the Channel and click <code>Settings</code> in the top right corner to adjust behavior.

        <Frame>
          ![Channel settings](https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/guides/getting-started/queue-setup/3.png)
        </Frame>

        For this demo, enable these typical IT Operations options:

        * Auto-Create Tickets
        * Public Ticket Actions
        * Public Emoji Actions
        * CSATs
        * System Emojis
      </Step>

      <Step title="Test it in Slack">
        Send a message in your Slack channel. Ravenna responds, creating a ticket and threading a **Ticket Mirror**.

        <Frame>
          ![Ticket Mirror in Slack](https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/guides/getting-started/queue-setup/4.png)
        </Frame>

        In Ravenna, the ticket syncs with your Slack message.

        <Frame>
          ![Ticket Mirror in Ravenna](https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/guides/getting-started/queue-setup/5.png)
        </Frame>

        ### Additional tests to try:

        * Replying to the Ticket Mirror in Ravenna sends a reply to Slack, impersonating your user profile.
        * Replying in Slack sends a reply to the Ticket in Ravenna.
        * Assign the ticket to yourself in Ravenna and Ravenna adds an 👀 emoji to the Slack message.
        * Add a ✅ emoji reaction in Slack to update the ticket status to "Resolved" in Ravenna and sync it back.
        * Receive the CSAT prompt in your DMs from the Ravenna bot.
      </Step>
    </Steps>

    ## Advanced Channel Setup

    Learn more about Channel configuration in the [Channel](/integrations/slack/setup) section of the Platform documentation.
  </Tab>
</Tabs>