> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Setting up a Form
> Build a Ravenna form with system and custom fields to collect structured information from requesters and route every ticket to the right team.
A Form in Ravenna acts as a form template that captures the exact information your team needs when someone submits a request. Use system fields like requester, description, and priority — and add custom fields for team-specific details. This ensures every request is clear and actionable from the start.
**Note:** Forms were previously called Request Types. All existing functionality remains the same.
Click Forms in the left sidebar.
Click the box to create a new Form.
Fill in the form by:
* Selecting an icon that represents your form
* Naming it clearly and simply; employees see this name in Slack
* Adding a description that explains when to use this form
For this demo, we create an MFA Reset form.
Open it by clicking the card or selecting Edit from the three-dot menu.
Build your Form structure. Every form must have at least one field configured.
For the MFA Reset type, add:
* A custom Select option to find out if the user is locked out
* A custom Text field to confirm the email for the MFA reset
Click the Defaults tab.
Pre-set defaults apply to all tickets using this form. For example:
* Priority level
* Tags
* Assignee (to assign ownership)
* Channel (to publish tickets to a public channel)
In this demo, the Tag and Channel ensure tickets always post a Ticket Mirror in the public channel and auto-tag with MFA.
You can further automate tickets with Workflows, which we cover next.
Newly created forms start in **Draft** status so you can finish configuring them before end users see them. When you're ready, open the form detail page and use the Publish/Draft toggle in the header to publish it. You can manage a form's full lifecycle (Draft, Published, Archived) and configure audience access from the same page. Learn more about [form lifecycle and audience settings](/documentation/tickets/forms/overview#form-lifecycle).