> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure forwarding

> Forward email from your existing support inbox to Ravenna so messages from any email provider automatically create tickets in the right channel.

Forward mail from your existing support inbox to your Ravenna channel email address so incoming messages automatically create tickets. Ravenna supports forwarding from any email provider that offers server-level forwarding rules.

You can find your channel email address in your channel's <Tooltip headline="Inbound email settings" tip="Enable and configure email-to-ticket conversion for a channel" cta="Email overview" href="/integrations/email/overview">inbound email settings</Tooltip>.

## Provider-specific guides

<CardGroup cols={2}>
  <Card title="Google" icon="google" href="/integrations/email/forward-from-google">
    Set up email routing in Google Workspace Admin Console or add Ravenna as a Google Group member.
  </Card>

  <Card title="Microsoft" icon="microsoft" href="/integrations/email/forward-from-microsoft">
    Configure shared mailbox forwarding in the Microsoft 365 admin center.
  </Card>
</CardGroup>

***

## Other email providers

For email providers not listed above, configure server-level or admin-level forwarding to your Ravenna channel email address. Refer to your provider's documentation for instructions on setting up automatic forwarding rules.

Most providers support forwarding through one of these methods:

* **Admin-level forwarding rules** in your email provider's admin console
* **Transport or mail flow rules** in your email server configuration
* **Mailbox forwarding settings** on the specific mailbox or alias

<Warning>
  Avoid client-side rules (for example, Outlook desktop rules). These only run when the client is open and are unreliable for production ticket creation. Always use server-level forwarding.
</Warning>

***

## Verify your setup

After configuring forwarding from any provider:

<Steps>
  <Step title="Send a test email">
    Send a test email to your original support inbox address (not the Ravenna address directly).
  </Step>

  <Step title="Check for a new ticket">
    Open your Ravenna channel and confirm a new ticket was created.
  </Step>

  <Step title="Verify ticket contents">
    Check that the ticket has the correct subject, body, and sender.
  </Step>

  <Step title="Test replies">
    Reply to the ticket from Ravenna and confirm the original sender receives the reply.
  </Step>
</Steps>