> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Connect Freshservice to Ravenna for bidirectional ticket replication, knowledge base sync, and workflow automation.

Connect Freshservice to Ravenna for bidirectional ticket replication and knowledge base sync. Sync tickets, comments, status, priority, and assignee changes between both systems, and import Solutions articles to power agent responses.

## What you can configure

<CardGroup cols={2}>
  <Card title="Bidirectional sync" icon="refresh-cw">
    Tickets, comments, and status changes sync automatically between platforms
  </Card>

  <Card title="Status mapping" icon="list-checks">
    Automatic, built-in mapping between Ravenna status groups and Freshservice statuses
  </Card>

  <Card title="Comment sync" icon="message-square">
    Sync comments bidirectionally with create, edit, and delete support
  </Card>

  <Card title="Custom fields" icon="file-text">
    Sync Ravenna custom fields as formatted comments on Freshservice tickets
  </Card>

  <Card title="Knowledge base" icon="book-open">
    Sync published Solutions articles into Ravenna knowledge folders with hierarchy preserved
  </Card>

  <Card title="Workflow actions" icon="zap" href="/integrations/freshservice/workflows">
    Create Freshservice tickets directly from Ravenna workflows
  </Card>
</CardGroup>