> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflows

> Use Freshservice workflow actions in Ravenna to create tickets automatically from triggers, ticket events, and other workflow steps.

Use Freshservice actions in <Tooltip headline="Workflows" tip="Automated actions triggered by ticket events or manual triggers" cta="Learn about workflows" href="/documentation/automate/workflows/overview">workflows</Tooltip> to create Freshservice tickets directly from Ravenna and automate handoffs to your ITSM teams.

## Actions

<AccordionGroup>
  <Accordion title="Create Freshservice Ticket">
    Creates a new ticket in Freshservice with a configurable workspace, requester, subject, description, status, priority, and assignee. Use information from the trigger and prior workflow steps to populate the ticket.

    **Input fields:**

    * **Freshservice Workspace** - The Freshservice workspace to create the ticket in. Only workspaces accessible to the connected Freshservice account appear in the list.
    * **Requester** - The Freshservice user the ticket is raised on behalf of. Required.
    * **Subject** - Short title for the ticket. Supports dynamic values from the trigger and prior steps.
    * **Description** - Detailed body for the ticket. Supports dynamic values for ticket fields, message content, and AI-generated text. Optional.
    * **Status** - Initial Freshservice status for the ticket (Open, Pending, Resolved, or Closed). Optional, defaults to Open.
    * **Priority** - Freshservice priority for the ticket (Low, Medium, High, or Urgent). Optional.
    * **Assignee** - Freshservice agent to assign as responder on the ticket. Optional.

    **Output data:**

    * `ticketNumber` - The Freshservice ticket number.
    * `ticketUrl` - The full URL to the ticket in Freshservice.

    **Common use cases:**

    * Open a Freshservice ticket when a Ravenna ticket is categorized as an ITSM request
    * Hand off employee requests from a support channel to the IT service desk
    * Generate Freshservice tickets from form submissions that require IT follow-up
    * Mirror incident tickets into Freshservice for ITIL-aligned tracking
  </Accordion>
</AccordionGroup>

<Callout icon="link" color="#6B7280">
  Learn more about [building workflows](/documentation/automate/workflows/workflow-builder) and the full set of [triggers and actions](/documentation/automate/workflows/triggers-actions).
</Callout>