> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Connect incident.io to Ravenna to validate on-call schedules, route tickets to active responders, and gate escalations against live rotations.

Connect Incident.io to validate on-call schedules and automate incident management workflows from your service desk.

Use workflow actions to check if users are currently on-call before escalating tickets, ensuring incidents reach the right engineers.

## What you can do

<CardGroup cols={2}>
  <Card title="On-call validation" icon="user-check">
    Check if a specific user is currently on-call for a given schedule before escalating incidents or routing tickets.
  </Card>

  <Card title="Get on-call users" icon="users">
    Retrieve all users currently on-call for a specific schedule and match them to Ravenna users for routing or assignment.
  </Card>
</CardGroup>