> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflows

> Use Jira workflow actions in Ravenna to create issues from tickets, sync ticket data, and automate handoffs between support and engineering teams.

Use Jira actions in <Tooltip headline="Workflows" tip="Automated actions triggered by ticket events or manual triggers" cta="Learn about workflows" href="/documentation/automate/workflows/overview">workflows</Tooltip> to create Jira issues directly from Ravenna tickets and automate handoffs between support and engineering teams.

## Actions

<AccordionGroup>
  <Accordion title="Create Jira Ticket">
    Creates a new Jira issue with configurable project, issue type, summary, and description. Use information from the trigger and prior workflow steps to populate the issue.

    **Input fields:**

    * **Project** - The Jira project to create the issue in. Only projects accessible to the connected Jira account appear in the list.
    * **Issue type** - The Jira issue type to use (for example, Task, Bug, Story, or a custom type defined in the project).
    * **Summary** - Short title for the issue. Supports dynamic values from the trigger and prior steps.
    * **Description** - Detailed body for the issue. Supports dynamic values for ticket fields, message content, and AI-generated text.

    **Output data:**

    * `isSuccess` - Boolean indicating whether the issue was created.
    * `issueKey` - The Jira issue key (for example, `ENG-1234`).
    * `issueUrl` - The full URL to the issue in Jira.

    **Common use cases:**

    * Create a Jira issue when a ticket is categorized as a bug or feature request
    * Hand off support escalations to an engineering project automatically
    * Generate Jira tickets from form submissions that require engineering follow-up
    * Mirror incident tickets to a Jira project for post-incident tracking
  </Accordion>
</AccordionGroup>

<Callout icon="link" color="#6B7280">
  Learn more about [building workflows](/documentation/automate/workflows/workflow-builder) and the full set of [triggers and actions](/documentation/automate/workflows/triggers-actions).
</Callout>