> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Connect JumpCloud to Ravenna to automate user lifecycle, group assignments, password and MFA resets, and device lookups from your service desk.

Connect JumpCloud to automate user lifecycle management, group assignments, security resets, and device lookups through your service desk.

Sync JumpCloud users, groups, and device data, then use <Tooltip headline="Workflows" tip="Automated actions triggered by ticket events or manual triggers" cta="Learn about workflows" href="/documentation/automate/workflows/overview">workflow actions</Tooltip> to manage the full user lifecycle directly from Ravenna.

## What you can do

<CardGroup cols={3}>
  <Card title="User lifecycle management" icon="user-cog">
    Create, suspend, restore, unlock, and delete users in JumpCloud
  </Card>

  <Card title="Group management" icon="users">
    Create and delete groups, manage memberships, and check group assignments
  </Card>

  <Card title="Security resets" icon="shield-check">
    Reset MFA authenticators and passwords with temporary credential generation
  </Card>

  <Card title="Device lookups" icon="laptop">
    Retrieve devices bound to a user with platform, OS, and encryption details
  </Card>

  <Card title="Requester device card" icon="monitor">
    View a requester's JumpCloud devices directly on the ticket sidebar
  </Card>

  <Card title="User sync" icon="refresh-cw">
    Sync user profiles with department, manager, and location data
  </Card>

  <Card title="Application sync" icon="app-window">
    Sync JumpCloud applications with status, logo, and metadata for access management
  </Card>
</CardGroup>

## User profile data

Ravenna syncs JumpCloud user profiles for org hierarchy, approval workflows, and <Tooltip headline="Workflows" tip="Automated actions triggered by ticket events or manual triggers" cta="Learn about workflows" href="/documentation/automate/workflows/overview">workflow</Tooltip> dynamic values.

### Available fields

| Field          | Description                  |
| -------------- | ---------------------------- |
| `email`        | Primary email address        |
| `firstname`    | First name                   |
| `lastname`     | Last name                    |
| `displayname`  | Display name                 |
| `jobTitle`     | Job title                    |
| `department`   | Department name              |
| `costCenter`   | Cost center                  |
| `employeeType` | Employee type classification |
| `company`      | Company name                 |
| `description`  | User description             |
| `location`     | Location                     |
| `manager`      | User's manager               |

### Using profile data in workflows

Access these fields through the user's JumpCloud metadata when building <Tooltip headline="Workflows" tip="Automated actions triggered by ticket events or manual triggers" cta="Learn about workflows" href="/documentation/automate/workflows/overview">workflow</Tooltip> conditions or actions:

* Route approval requests based on department or cost center
* Apply different access policies by employee type
* Build location-based access rules
* Use manager relationships for approval chains