> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Connect Microsoft Teams to Ravenna to create tickets from messages, run AI agents in channels and chats, mirror tickets to a triage channel, and trigger actions from reactions.

<Note>
  The Microsoft Teams integration is currently in **early access** and behind a feature flag. Contact your Ravenna representative to enable it for your organization.
</Note>

Connect Microsoft Teams to turn your tenant into a service desk with AI‑powered ticketing, triage channels, and ticket mirrors that stay in sync with Ravenna.

Create and manage tickets directly from Teams channels and chats, get AI assistance, and track ticket updates in real time without leaving Teams.

## What you can do

<CardGroup cols={2}>
  <Card title="Ticket creation" icon="ticket">
    Create tickets from Teams channel messages and 1:1 chats with the Ravenna bot
  </Card>

  <Card title="AI assistance" icon="sparkles">
    Run Ravenna AI Agents in channels and DMs to answer questions and create tickets conversationally
  </Card>

  <Card title="Triage channels" icon="workflow">
    Mirror new tickets to a dedicated team channel so your team can monitor and act in one place
  </Card>

  <Card title="Status management" icon="smile">
    Use reactions and Adaptive Card buttons to assign, resolve, and close tickets without leaving Teams
  </Card>

  <Card title="My Tickets tab" icon="layout-dashboard" href="/integrations/microsoft-teams/my-tickets-tab">
    Open your assigned and requested tickets inside Teams in an embedded Ravenna tab with single sign‑on
  </Card>
</CardGroup>

## Beta limitations

The Microsoft Teams integration is currently in early access. The following capabilities and behaviors are limited during the beta and will improve in future releases:

| Area                 | Limitation                                                                                                                                                                                                 |
| -------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Entry points         | No slash commands (such as `/rav …`), message shortcuts, or global shortcuts.                                                                                                                              |
| Entry points         | 1:1 DMs to the Ravenna bot are not yet processed. Inbound DMs without an existing mapping are ignored, so use a connected channel to create tickets and chat with the AI Assistant for now.                |
| Entry points         | No link unfurling for Ravenna ticket URLs pasted into Teams.                                                                                                                                               |
| Reactions            | Emoji actions ship as a fixed default set (✅ ❌ 📖 👀 👎) and are not per-channel configurable yet. See [Emoji actions](/integrations/microsoft-teams/emoji-actions).                                       |
| Reactions            | The 🎫 "create ticket" reaction, 🏷️ tag reactions, ❗ priority reaction, and `:lock:` private-note reaction are not yet available.                                                                         |
| Reactions            | Outbound emoji reflection (Ravenna mirroring ticket status back as a reaction on the source message) is not yet available.                                                                                 |
| Reactions            | Removing a reaction is a no-op. Actions only fire when a reaction is added.                                                                                                                                |
| Authoring & delivery | Web-app replies are posted by the Ravenna bot as an authored Adaptive Card (avatar + name header) rather than as the user, because the Microsoft Bot Framework cannot post on behalf of an arbitrary user. |
| Authoring & delivery | Outbound events may not deliver for conversations that were not seeded by an inbound Bot Framework message (for example, a ticket created elsewhere and only later linked to a Teams channel).             |
| Configuration        | There is no per-channel Teams settings UI yet. Emoji actions, AI toggles, and ticketing behavior use sensible defaults.                                                                                    |
| Configuration        | Teams is not yet a notification channel for user notification preferences.                                                                                                                                 |
| Configuration        | One Microsoft 365 tenant per Ravenna organization. Multi-tenant support is not yet available.                                                                                                              |
| Configuration        | Groups do not sync from Microsoft Entra. Users sync just-in-time the first time they interact with the bot.                                                                                                |