> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cards

> View Okta identity details for ticket requesters in the Ravenna sidebar, with per-workspace control over which profile fields are shown.

Use the Okta Requester card to view a requester's Okta identity directly in the ticket sidebar. When a ticket's requester resolves to an Okta user, the card surfaces the profile attributes your agents need to triage and act, without leaving the ticket.

## Requester identity

The card can display any of the following Okta profile fields. Field visibility is driven by a configuration you control per workspace, so you can show the attributes your team actually uses and hide the rest.

| Field         | Description                                                       |
| ------------- | ----------------------------------------------------------------- |
| Status        | Okta account status (active, suspended, deprovisioned).           |
| Title         | Job title.                                                        |
| Department    | Department name.                                                  |
| Organization  | Organization name.                                                |
| User type     | User type classification.                                         |
| Manager       | Manager, resolved from `managerEmail`, `managerId`, or `manager`. |
| Primary phone | Primary phone number.                                             |
| Mobile phone  | Mobile phone number.                                              |
| City          | City.                                                             |
| State         | State or region.                                                  |
| Country       | Country code.                                                     |
| Last login    | Timestamp of the requester's last Okta sign-in.                   |

<Note>
  Ravenna resolves the manager relationship using `managerEmail`, then `managerId`, then `manager`. See the [Okta overview](/integrations/okta/overview) for the full list of synced profile fields.
</Note>

## Setup

<Steps>
  <Step title="Connect Okta">
    Follow the [Okta setup guide](/integrations/okta/setup/client-secret) to connect your Okta organization to Ravenna.
  </Step>

  <Step title="Enable the card">
    Go to **Settings > Organization - Cards** and activate the **Okta Requester** card.
  </Step>

  <Step title="Configure visible fields">
    Open the card's configuration and toggle the Okta profile fields you want visible on tickets. The selection is saved per workspace and applies to every ticket where the requester resolves to an Okta user.
  </Step>
</Steps>

## When the card appears

The card is shown on a ticket when the requester's email matches an Okta user in your synced directory. If the requester doesn't resolve to an Okta user, the card is hidden for that ticket instead of rendering empty.

<Callout icon="link" color="#6B7280">
  Learn more about [Okta workflow actions](/integrations/okta/workflows).
</Callout>