> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Connect Omnissa Workspace ONE UEM to Ravenna to look up managed devices and show requester devices on tickets.

Connect Omnissa Workspace ONE UEM to bring managed device data into your service desk. Ravenna shows a requester's devices on their tickets and lets agents look up devices during a conversation.

Use this integration if your organization manages Apple, Android, or Windows devices with Workspace ONE UEM (formerly AirWatch).

## What you can do

<CardGroup cols={2}>
  <Card title="Device lookup" icon="laptop" href="/integrations/omnissa/agent-tools">
    Let agents find a requester's devices by device ID, serial number, name, platform, or email
  </Card>

  <Card title="Requester devices on tickets" icon="monitor" href="/integrations/omnissa/cards">
    See the requester's devices, compliance status, and ownership in the ticket sidebar
  </Card>

  <Card title="Compliance visibility" icon="shield-check">
    Check a device's compliance and enrollment status before troubleshooting or approving access
  </Card>
</CardGroup>

## How it works

* Ravenna connects to your Workspace ONE UEM tenant with an OAuth client created in the UEM console.
* The integration is scoped to your organization. Each organization can connect one Omnissa instance.
* Ravenna matches devices to people by the user email address on the device record in Workspace ONE UEM.

<Callout icon="link" color="#6B7280">
  Learn more about [setting up Omnissa](/integrations/omnissa/setup)
</Callout>


## Related topics

- [Overview](/integrations/freshservice/overview.md)


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