> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with the Ravenna PagerDuty integration including OAuth setup issues, workflow configuration, and on-call validation troubleshooting.

If you need help with this integration, please contact **[support@ravenna.ai](mailto:support@ravenna.ai)**.

Our support team can assist with:

* Integration setup and configuration issues
* OAuth authorization problems
* Workflow configuration with PagerDuty actions
* Troubleshooting on-call validation results
* Connection status and credential issues

## Common issues

### OAuth authorization fails

**Symptoms**: Unable to complete OAuth flow, redirected with error message

**Possible causes**:

* Insufficient permissions in PagerDuty
* Browser blocking OAuth redirect
* PagerDuty account not active

**Solutions**:

* Ensure you have admin access to your PagerDuty account
* Try using a different browser or clearing browser cache
* Disable browser extensions that might block OAuth redirects
* Verify your PagerDuty account is active and in good standing

### Schedules not appearing in workflow dropdowns

**Symptoms**: No schedules available when configuring workflow actions

**Possible causes**:

* Integration not properly connected
* No schedules exist in PagerDuty
* Permissions issue with OAuth token

**Solutions**:

* Verify the integration shows as "Connected" in **Settings > Integrations**
* Check that schedules exist in your PagerDuty account
* Try disconnecting and reconnecting the integration
* Refresh the page after reconnecting

### On-call validation returns incorrect results

**Symptoms**: Workflow indicates user is not on-call when they should be (or vice versa)

**Possible causes**:

* Email address mismatch between Ravenna and PagerDuty
* Wrong schedule ID selected in workflow
* Schedule configuration changed in PagerDuty

**Solutions**:

* Verify the user's email in Ravenna matches their email in PagerDuty (case-insensitive)
* Double-check the schedule ID in your workflow configuration
* Review the schedule in PagerDuty to ensure it's configured correctly
* Check the current time and timezone settings in both systems

### Integration shows as disconnected

**Symptoms**: PagerDuty integration status shows disconnected in settings

**Possible causes**:

* OAuth token expired or revoked
* PagerDuty API access removed
* Network connectivity issues

**Solutions**:

* Reconnect the integration by clicking **Connect** in **Settings > Integrations**
* Verify PagerDuty account credentials are still valid
* Check that Ravenna has not been removed from PagerDuty authorized apps

## Additional resources

For questions about PagerDuty features, schedules, users, or account settings, refer to [PagerDuty's documentation](https://support.pagerduty.com/).

## Feedback

We're always looking to improve our integrations. If you have suggestions for new features or improvements to the PagerDuty integration, please contact [support@ravenna.ai](mailto:support@ravenna.ai).