> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cards

> View Rippling employment details for ticket requesters in the Ravenna sidebar, with per-workspace control over which fields are shown.

Use the Rippling Requester Info card to view a requester's employment details directly in the ticket sidebar. When a ticket's requester matches a synced Rippling worker, the card surfaces the job title, department, manager, and employment status your agents need to triage and act, without leaving the ticket.

## Requester employment details

The card can display any of the following fields. Field visibility is driven by a configuration you control per workspace, so you can show the attributes your team actually uses and hide the rest.

| Field                | Description                                                                |
| -------------------- | -------------------------------------------------------------------------- |
| Status               | Employment status in Rippling (active, hired, accepted, init, terminated). |
| Work email           | Work email address.                                                        |
| First name           | Employee first name.                                                       |
| Last name            | Employee last name.                                                        |
| Job title            | Job title.                                                                 |
| Department           | Department name.                                                           |
| Teams                | Teams the employee belongs to.                                             |
| Manager              | Manager, resolved from the synced reporting relationship.                  |
| Is manager           | Whether the employee manages others.                                       |
| Start date           | Employment start date.                                                     |
| Title effective date | Date the current job title took effect.                                    |
| Termination date     | Termination date, if applicable.                                           |
| Country              | Country.                                                                   |
| Personal email       | Personal email address.                                                    |
| Worker ID            | Rippling worker identifier.                                                |

<Note>
  Date of birth and gender sync into Ravenna but are deliberately excluded from this card. See the [Rippling overview](/integrations/rippling/overview) for the full list of synced fields.
</Note>

## Setup

<Steps>
  <Step title="Connect Rippling">
    Follow the [Rippling setup guide](/integrations/rippling/setup) to connect your Rippling account to Ravenna.
  </Step>

  <Step title="Enable the card">
    Go to **Settings > Organization - Cards** and activate the **Requester Info** card for Rippling.
  </Step>

  <Step title="Configure visible fields">
    Open the card's configuration and toggle the fields you want visible on tickets. The selection is saved per workspace and applies to every ticket where the requester matches a synced Rippling worker.
  </Step>
</Steps>

## View in Rippling

The card header includes a **Rippling** button that opens the requester's Rippling employee profile in a new tab. You need Rippling permissions for that employee to view the profile. The button is hidden when Ravenna has no Rippling worker ID for the requester.

## When the card appears

The card is shown on a ticket when the requester matches an employee in your synced Rippling directory. If the requester isn't in the directory, the card renders empty instead of showing stale details.

Values reflect the most recent Rippling sync, which runs every 24 hours, so a change made in Rippling today may not appear until the next sync. Card data is also cached for up to an hour: use the card's refresh action to re-read it immediately.

<Callout icon="link" color="#6B7280">
  Learn more about [setting up Rippling](/integrations/rippling/setup)
</Callout>