> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# App Home

> Use the Ravenna App Home tab in Slack to view your tickets, create requests, and manage support work without switching between Slack and the Admin.

Access your Ravenna dashboard directly in Slack through the App Home tab. View tickets, create requests, and manage work without switching between tools.

<Frame>
  <img src="https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/platform/slack/home/preview.png" alt="Ravenna App Home interface" />
</Frame>

***

## Access App Home

Click the Ravenna app in your Slack sidebar. The Home tab opens by default with your personalized ticket dashboard.

***

## Create tickets

Anyone can submit tickets from the App Home tab. Click **Create Ticket** to open the submission modal.

<Frame>
  <img src="https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/platform/slack/home/button.png" alt="Create ticket button" />
</Frame>

<Info>
  The create ticket modal uses your workspace's configured <Tooltip headline="Forms" tip="Structured intake forms with custom fields" cta="Learn about forms" href="/documentation/tickets/forms/overview">forms</Tooltip> and custom fields.
</Info>

***

## View modes

Your App Home experience depends on your role and selected mode.

<View title="Member mode" icon="shield-check">
  ### Member mode

  Workspace admins and members see member mode by default with full workspace capabilities.

  **Filter tickets**

  <Frame>
    <img src="https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/platform/slack/home/admin.png" alt="Workspace filters" />
  </Frame>

  Filter tickets by:

  * **Workspace**: Choose which workspace's tickets to view (shows only workspaces where you're a workspace admin or member)
  * **Custom views**: Access all table views configured for that workspace

  <Frame>
    <img src="https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/platform/slack/home/views.png" alt="Custom views selector" />
  </Frame>

  <Info>
    Custom <Tooltip headline="Views" tip="Saved filters and column configurations for organizing tickets" cta="Learn about views" href="/documentation/tickets/organize/views">views</Tooltip> you create in Ravenna sync automatically to your Slack App Home.
  </Info>

  **Available views**

  <AccordionGroup>
    <Accordion title="Workspace views" icon="inbox" defaultOpen>
      <Frame>
        <img src="https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/platform/slack/home/queues.png" alt="Workspace views" />
      </Frame>

      View tickets from specific channels with full filtering.
    </Accordion>

    <Accordion title="Personal views" icon="user">
      <Frame>
        <img src="https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/platform/slack/home/views_apps.png" alt="Personal views" />
      </Frame>

      Access personal views while viewing workspace data:

      * **My Tickets**: All tickets you created
      * **Assigned to Me**: Tickets assigned to you
      * **My Approvals**: Tickets awaiting your approval
      * **Resolved Tickets**: Your completed tickets
    </Accordion>
  </AccordionGroup>

  **Switch to requester mode**

  Click **View as Requester** to switch to the simplified requester experience. The button changes to **View as Member** so you can switch back.
</View>

<View title="Requester mode" icon="eye">
  ### Requester mode

  Requester mode provides a simplified experience focused on personal views. Workspace admins and members can switch to this mode, and guests see this experience by default.

  **How it works**

  Requester mode removes workspace-level complexity:

  * No workspace selector
  * Personal views only (My Tickets, Assigned to Me, My Approvals, Resolved Tickets)
  * Tickets load from all workspaces in your organization
  * Experience matches what guests see

  <Frame>
    <img src="https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/platform/slack/home/members_guest.png" alt="Requester mode interface" />
  </Frame>

  **Available views**

  <AccordionGroup>
    <Accordion title="My Tickets" icon="user" defaultOpen>
      All tickets you created across all workspaces.
    </Accordion>

    <Accordion title="Assigned to Me" icon="user-check">
      Tickets assigned to you for action.
    </Accordion>

    <Accordion title="My Approvals" icon="circle-check-big">
      Tickets awaiting your approval.
    </Accordion>

    <Accordion title="Resolved Tickets" icon="circle-check">
      Your completed tickets.
    </Accordion>
  </AccordionGroup>

  **Access control**

  * Guests see only tickets they created
  * Cannot access workspace-level views or channel filters
  * Cannot see tickets created by other users

  **Switch to member mode**

  If you're a workspace admin or member, click **View as Member** to switch back to member mode with full workspace access.
</View>

<Callout icon="link" color="#6B7280">Learn more about <Tooltip headline="Member roles" tip="Different permission levels for organization members" cta="View member roles" href="/documentation/platform/roles-access">member roles</Tooltip> and permissions.</Callout>

***

## Navigate to ticket source

Each ticket includes a link to its original source.

<Frame>
  <img src="https://d1kzozfjh72w00.cloudfront.net/documentation/screenshots/platform/slack/home/source.png" alt="Ticket source link" />
</Frame>

Click the link to open the original Slack thread or the ticket in the web portal.