> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Connect Slack to Ravenna to create tickets from messages, run AI agents in channels, configure triage flows, and trigger automation from emoji.

Connect Slack to transform your workspace into a service desk with AI-powered ticketing, triage channels, and automated workflows.

Create and manage tickets directly from Slack messages, use AI assistance, and track ticket updates in real-time without leaving Slack.

## What you can do

<CardGroup cols={2}>
  <Card title="Ticket creation" icon="ticket">
    Automatically create tickets from Slack messages in configured channels
  </Card>

  <Card title="AI assistance" icon="sparkles">
    Enable AI-powered responses and ticket suggestions in Slack
  </Card>

  <Card title="Triage workflows" icon="workflow">
    Route requests to triage channels for review before ticket creation
  </Card>

  <Card title="Status management" icon="smile">
    Use emoji reactions and slash commands to update tickets
  </Card>
</CardGroup>