> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Troubleshoot common Ravenna Slack integration issues including bot installation, channel access, ticket sync, and request workspace disconnection.

Get help with common Slack integration issues and learn how to disconnect your workspace.

## Disconnect Slack

<Warning>
  Disconnecting Slack workspaces requires assistance from our support team to prevent potential system issues.
</Warning>

To disconnect your Slack workspace from Ravenna, contact our support team at [support@ravenna.ai](mailto:support@ravenna.ai). Include your organization name and Slack workspace name in your request.

## Troubleshooting

<AccordionGroup>
  <Accordion title="App not responding in Slack" icon="circle-alert">
    **Cause**: Bot not invited to channel or integration disconnected

    **Solution**:

    * Verify the bot is invited to the channel using `/invite @Ravenna`
    * Check integration status in **Settings > Integrations**
    * Contact [support@ravenna.ai](mailto:support@ravenna.ai) if the integration needs to be reconnected
  </Accordion>

  <Accordion title="Tickets not creating from messages" icon="ticket-x">
    **Cause**: Channel not connected or silent mode enabled

    **Solution**:

    * Verify the Slack channel is connected to a Ravenna Channel in **Channel > Settings > Slack**
    * Check if silent mode is enabled (tickets only appear in web portal or triage channel)
    * Ensure the bot is invited to the Slack channel
  </Accordion>

  <Accordion title="Missing permissions error" icon="shield-x">
    **Cause**: Slack app missing required permissions

    **Solution**:

    * Contact [support@ravenna.ai](mailto:support@ravenna.ai) to reinstall the Slack app with proper permissions
    * Verify workspace admin approved the installation
    * Check Slack workspace settings for app restrictions
  </Accordion>

  <Accordion title="Users not syncing" icon="user-x">
    **Cause**: Users haven't interacted with Ravenna

    **Solution**:

    * Users must actively interact with Ravenna to be synced (create tickets, use commands, etc.)
    * Verify **Sync Guest Users** is enabled if trying to sync guest users
    * Check that the Slack integration is properly connected
  </Accordion>
</AccordionGroup>