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Use these templates to announce Ravenna to your team. Copy any template and customize it with your company’s specific details and tone.

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Templates

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Quick

Perfect for a simple, direct introduction to Ravenna.

Hey team! 👋We’re introducing Ravenna - our new Slack-native service desk that makes getting help faster and easier.What Ravenna does:
  • Turns Slack conversations into organized support requests
  • Provides AI-powered answers from our company knowledge base
  • Tracks all requests in one centralized dashboard
  • Works directly in Slack - no need to switch platforms
Instead of scattered DMs and lost requests, we now have organized support that actually works with how we communicate.Getting started: Access it through the Ravenna app in your Slack sidebar, or use our support channels like #ask-it and #ask-hr.Questions? Drop them in this thread!

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Feature-focused

Use this when you want to highlight specific Ravenna capabilities.

📢 New tool alert: We’re now using Ravenna as our internal service deskRavenna transforms how we handle IT, HR, Facilities, and OPS requests by working directly inside Slack.Key features:
  • Submit requests from any Slack message using shortcuts or emoji reactions
  • AI-powered knowledge base provides instant answers to common questions
  • Threaded conversations keep all context in one place
  • Centralized dashboard tracks all your requests and approvals
  • Works with email too - no workflow disruption
Think of it as “support tickets that actually work” - organized, trackable, but still conversational.Getting started: Look for the Ravenna app in your Slack sidebar, or post in channels like #ask-it.I’ll be sharing examples of how different teams use it over the next few days!

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Benefits-driven

Emphasize the value Ravenna brings to team productivity.

We’re launching Ravenna as our new internal service desk! 🚀The challenge: Our support requests are scattered across DMs, random channels, and email threads. Good requests get lost, context disappears, and we waste time on repeat questions.The solution: Ravenna is a Slack-native service desk that:
  • ✅ Captures requests directly from Slack conversations
  • ✅ Provides AI-powered answers from our company docs and knowledge base
  • ✅ Organizes everything in trackable threads and dashboards
  • ✅ Works for all teams
  • ✅ Keeps conversations visible to teammates who can help
Instead of “send an email and hope for the best,” it becomes “get organized support without leaving Slack.”Ready to try streamlined internal support? Look for the Ravenna app in your Slack sidebar.Looking forward to faster, more organized support for everyone!

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Department rollout

For larger organizations introducing Ravenna to specific teams.

📋 [Department Name] is now using Ravenna for internal support requestsStarting today, our department has access to Ravenna - a Slack-native service desk that organizes and tracks our support needs.What Ravenna enables:
  • Submit IT, HR, facilities, and ops requests directly from Slack
  • Get instant AI-powered answers from our company knowledge base
  • Track request progress in organized threads and dashboards
  • Keep context visible to teammates who can assist
Why we’re doing this:
  • Stop losing support requests in scattered DMs and channels
  • Reduce repeat questions with AI-powered knowledge base answers
  • Create organized, trackable workflows for department needs
  • Enable better collaboration on complex requests
Next steps:
  1. Look for the Ravenna app in your Slack sidebar
  2. Join our #ask-[department] channel for team-specific requests
  3. Check out the getting started guide I’ll share tomorrow
This is rolling out to [Department Name] first, with other teams following based on feedback.Questions? I’m here to help!

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Casual team

For teams with a more informal communication style.

Hey everyone!We just got Ravenna - basically a smart service desk that lives in Slack. No more lost support requests! ✨Here’s what’s cool about it: Instead of your IT/HR/facilities requests disappearing into the void, Ravenna turns them into actual trackable tickets. But still feels like normal Slack conversations.Other neat stuff:
  • AI answers common questions instantly using our company docs
  • Everything stays organized in threads so context doesn’t get lost
  • Dashboard shows all your requests in one place
  • Works with email too if that’s your thing
Find it in your Slack sidebar as the “Ravenna” app, or just post in support channels like usual.

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Pilot program

When introducing Ravenna as a test or pilot program.

🧪 Pilot Program: Testing Ravenna for internal supportWe’re piloting Ravenna with our team for the next [timeframe] - it’s a Slack-native service desk designed for how teams actually work.What Ravenna does:
  • Transforms Slack conversations into organized, trackable support requests
  • Provides AI-powered answers using our company knowledge base
  • Works for IT, HR, facilities, and operations requests
  • Keeps everything in Slack - no portal switching required
What we’re testing:
  • Whether organized Slack-based support reduces lost requests
  • How AI-powered knowledge base affects resolution times
  • If threaded request tracking improves collaboration
  • Impact on team productivity when support stays in natural workflows
For pilot participants:
  1. Access Ravenna through the app in your Slack sidebar
  2. Use it for your regular support needs over the next [timeframe]
  3. Share feedback in #pilot-feedback
We’ll evaluate results at the end of [timeframe] and decide on broader rollout.Excited to see how streamlined internal support works for us!

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Executive announcement

For leadership to announce Ravenna company-wide.

Team,We’re implementing Ravenna across the organization to modernize how we handle internal support.Ravenna is a Slack-native, AI-powered service desk that transforms conversations into resolved requests. This addresses a critical operational need: our current support processes are fragmented across DMs, email threads, and informal channels, leading to lost requests and inefficient resolution.Key capabilities:
  • Slack-native request capture and tracking
  • AI-powered knowledge base for instant answers
  • Organized workflows for IT, HR, facilities, and operations
  • Centralized dashboards and approval processes
As we scale, we need infrastructure that organizes support without disrupting how teams naturally communicate. Ravenna provides structure while preserving the conversational, collaborative nature of our workflow.Implementation details:
  • All employees can access Ravenna through the Slack app
  • Department leads will coordinate team-specific configurations
  • Training resources are available in [location/channel]
This investment reflects our commitment to operational excellence and removing friction from internal processes.Please direct implementation questions to [contact person].Best regards, [Name]

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Follow-up announcement

Use this a few days after your initial announcement to maintain momentum.

Quick Ravenna update!For those who’ve started using it - awesome! I’m already seeing more organized support requests and faster resolutions.For those who haven’t tried it yet - no worries! Here are easy ways to get started:💡 Easy wins:
  • Next time you need IT/HR/facilities help, try the Ravenna app instead of DMing someone
  • Post questions in support channels like #ask-it - Ravenna will organize them automatically
  • Check if the AI can answer your question instantly before creating a ticket
  • Browse your dashboard to see how request tracking works
🔗 Quick access: Look for “Ravenna” in your Slack sidebarRemember: Ravenna doesn’t change how we communicate - it just organizes our support requests so nothing gets lost.Questions? This thread is perfect for them!

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Customization tips

When using these templates:
  1. Replace placeholders - Update [Department Name], [timeframe], [contact person], etc.
  2. Match your tone - Adjust language to fit your company culture
  3. Add specifics - Include your actual support channel names (#ask-it, #ask-hr, etc.)
  4. Choose timing - Consider your team’s communication patterns and busy periods
  5. Follow up - Plan additional messages to maintain engagement and answer questions

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Next steps

After announcing Ravenna, consider sharing:
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