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Connect BambooHR to bring employee context into Ravenna. Synced employee data enables personalized AI responses, intelligent ticket routing based on department or role, and time-off management through workflows.
BambooHR connects through Merge.dev for unified HRIS data access. Employee and group data syncs automatically every 24 hours.

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What you can do

Employee sync

Sync employee profiles including name, email, job title, department, manager, and employment status

Group sync

Sync teams and departments to enable group-based routing and access control

Workflow actions

Check time-off balances and create time-off requests through workflow automations

Employee context

Surface employee details in tickets for personalized support and intelligent routing

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What data syncs

Employee attributes:
  • Name, email, and avatar
  • Job title and employment type
  • Department and team membership
  • Manager relationship
  • Hire date and employment status
  • Employee number
Groups:
  • Teams
  • Departments
Learn more about setting up BambooHR