Launch from scratch
The Day one track. Nine steps from an empty workspace to a live AI service desk in Slack.
Launch a department
Playbooks for IT, HR, Finance, Legal, Security, and RevOps, plus the setups every desk shares.
Do one thing
Short how-to pages for a single task, plus opinionated best practices.
New to Ravenna
Work through Day one in order. It builds a working IT service desk using Acme Inc. as the worked example, and every later guide assumes you have been through it. If you do not have a Ravenna organization yet, read before you start first.Playbooks
Each playbook assembles features you already know into one outcome for one team. They assume Day one is done and link out to the reference docs for mechanics. Pick the department you are launching:IT
Help desk, software access, and device lifecycle.
HR and People
A private desk, onboarding, and offboarding.
Finance
Purchase approvals, expenses, and invoices.
Legal
Contract review and policy questions.
Security
Incident intake and access reviews.
RevOps
Deal desk and go-to-market tooling.
Approval flows
Rounds, parallel approvers, and approving from chat.
Launch the Portal
A web front door for people who do not live in Slack.
Email support
Point an existing shared inbox at a channel.
SLAs and business hours
Response targets that respect your working week.
Reporting and briefs
Dashboards, CSAT, and a weekly brief in Slack.
All playbooks
The full index, with guidance on which department to start with.
How to
Copilot recipes
Prompts that do real work, grouped by job.
Connect an MCP client
Use Ravenna from Claude, Cursor, or Windsurf.
Close knowledge gaps
Turn unanswered questions into articles.
Task templates
Reusable checklists for multi-step tickets.
Access provisioning
Applications, access levels, and policies.
Foundry
Build custom actions against your own APIs.
Best practices
Opinionated pages for the decisions that are easy to get wrong and expensive to unwind.Channels, views, and categories
Which one to reach for, and why fewer channels is better.
Writing agent rules
What belongs in a rule versus the custom prompt.
Portal and privacy
What turning the Portal on actually exposes.
Knowledge for AI
How to structure documents so retrieval works.
Rolling out to your company
Rollout checklist
A week-by-week plan from pilot to company-wide.
Announcement templates
Copy you can paste into Slack on launch day.