Solve Internal Support Challenges Without Leaving Slack
Modern teams work fast and rely on tools like Slack, Notion, Linear, Figma, and GitHub, not clunky ticket portals. Yet traditional service desks force you to leave these tools, slowing down support and hiding conversations from those who can help.The reality: Most internal support starts informally in DMs, message threads, or hallway chats, not through formal tickets.
Why Traditional Service Desks Slow Teams Down
Classic ticket systems target external customer support and create friction for internal teams by:- Slowing down quick questions like “Who owns this?” or “Can you review this bug?”
- Forcing context-switching out of Slack
- Hiding conversations from teammates who can assist
Ravenna does not eliminate tickets, it redefines them for the way teams really work today.
Meet Ravenna: Your Slack-Native, AI-Powered Service Desk
Ravenna automates, organizes, and resolves requests directly inside Slack, no portals, no forms. Whether you are a startup or a growing enterprise, Ravenna adapts to your team’s needs and workflow.
Designed for Seamless Internal Collaboration
Use one shared flow across IT, HR, RevOps, and Ops. Tag teammates, trigger workflows, and connect to other tools effortlessly.AI-Powered Support from Day One
Automatically answer common questions, suggest relevant docs, and learn from every conversation. Resolve more requests faster with less repeat work.Knowledge That Works for You
Connect Ravenna to Notion, Confluence, Slack history, and your documentation. Control what Ravenna indexes to ensure answers stay accurate and trusted.Actionable Operational Insights
Dashboards highlight key metrics, trends, and bottlenecks so you improve processes, not just report on them.Scales as Your Team Grows
Start simple and expand into automation, custom forms, and smart routing. Ravenna evolves with your needs.How Ravenna Works
Ravenna turns everyday Slack conversations into resolved requests through five core flows:🧵 Capture Requests Natively in Slack
🧵 Capture Requests Natively in Slack
Create requests from any Slack message using shortcuts, emojis, or slash commands. Use public channels like
#ask-it for transparency or private flows for sensitive requests.Conversations become structured requests instantly.
📍 Threaded Requests and Clear Triage
📍 Threaded Requests and Clear Triage
Keep all context in the original message thread. Requesters stay updated, and responders manage organized queues.
Reduce unnecessary pings and increase clarity.
🗂️ Workspaces, Tags, and Custom Views
🗂️ Workspaces, Tags, and Custom Views
🔁 Automations and Workflows
🔁 Automations and Workflows
Automatically route, tag, and track requests with SLA timers and escalation rules, powerful without complex ITSM overhead.
Respond faster and avoid burnout.
📊 Data-Driven Insights
📊 Data-Driven Insights
Identify high-volume request areas, recurring problems, and workflow gaps, all powered by your Slack data.
Make smarter, data-backed improvements.
Our Mission
We believe every employee deserves instant, reliable answers right where they work. By combining AI, automation, and Slack-first workflows, Ravenna makes internal support effortless. Our goal is to eliminate bottlenecks, reduce repetitive tasks, and turn scattered knowledge into scalable systems.Start with Ravenna today to transform how your team collaborates and resolves requests.