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Forward mail from your existing support inbox to your Ravenna channel email address so incoming messages automatically create tickets. Ravenna supports forwarding from any email provider that offers server-level forwarding rules. You can find your channel email address in your channel’s .

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Provider-specific guides

Google

Set up email routing in Google Workspace Admin Console or add Ravenna as a Google Group member.

Microsoft

Configure shared mailbox forwarding in the Microsoft 365 admin center.

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Other email providers

For email providers not listed above, configure server-level or admin-level forwarding to your Ravenna channel email address. Refer to your provider’s documentation for instructions on setting up automatic forwarding rules. Most providers support forwarding through one of these methods:
  • Admin-level forwarding rules in your email provider’s admin console
  • Transport or mail flow rules in your email server configuration
  • Mailbox forwarding settings on the specific mailbox or alias
Avoid client-side rules (for example, Outlook desktop rules). These only run when the client is open and are unreliable for production ticket creation. Always use server-level forwarding.

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Verify your setup

After configuring forwarding from any provider:
1

Send a test email

Send a test email to your original support inbox address (not the Ravenna address directly).
2

Check for a new ticket

Open your Ravenna channel and confirm a new ticket was created.
3

Verify ticket contents

Check that the ticket has the correct subject, body, and sender.
4

Test replies

Reply to the ticket from Ravenna and confirm the original sender receives the reply.