Forward mail from your existing support inbox to your Ravenna channel email address so incoming messages automatically create tickets. Ravenna supports forwarding from any email provider that offers server-level forwarding rules. You can find your channel email address in your channel’s .Documentation Index
Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
Use this file to discover all available pages before exploring further.
Provider-specific guides
Set up email routing in Google Workspace Admin Console or add Ravenna as a Google Group member.
Microsoft
Configure shared mailbox forwarding in the Microsoft 365 admin center.
Other email providers
For email providers not listed above, configure server-level or admin-level forwarding to your Ravenna channel email address. Refer to your provider’s documentation for instructions on setting up automatic forwarding rules. Most providers support forwarding through one of these methods:- Admin-level forwarding rules in your email provider’s admin console
- Transport or mail flow rules in your email server configuration
- Mailbox forwarding settings on the specific mailbox or alias
Verify your setup
After configuring forwarding from any provider:Send a test email
Send a test email to your original support inbox address (not the Ravenna address directly).