Connect HiBob to bring employee context into Ravenna. Synced employee data enables personalized AI responses, intelligent ticket routing based on department or role, and time-off management through workflows.Documentation Index
Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
Use this file to discover all available pages before exploring further.
Connect HiBob with a service user using Basic Authentication. Employee and group data syncs automatically every 24 hours.
What you can do
Employee sync
Sync employee profiles including name, email, job title, department, manager, and employment status
Group sync
Sync teams and departments to enable group-based routing and access control
Workflow actions
Check time-off balances and create time-off requests through workflow automations
Employee context
Surface employee details in tickets for personalized support and intelligent routing
What data syncs
Employee attributes:- Name, email, and avatar
- Job title and employment type
- Department and team membership
- Manager relationship
- Hire date and employment status
- Employee number
- Teams
- Departments
Learn how to connect HiBob with a service user.