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Connect Incident.io to validate on-call schedules and automate incident management workflows from your service desk. Use workflow actions to check if users are currently on-call before escalating tickets, ensuring incidents reach the right engineers.

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What you can do

On-call validation

Check if a specific user is currently on-call for a given schedule before escalating incidents or routing tickets.

Get on-call users

Retrieve all users currently on-call for a specific schedule and match them to Ravenna users for routing or assignment.