Connect Microsoft Intune to look up managed device information, check compliance status, and view endpoint details for ticket requesters directly from your service desk. Use Intune agent tools to search for managed devices by serial number, name, model, or operating system, scoped to the ticket requester. The Requester Endpoints card displays device details in the ticket sidebar for immediate visibility.Documentation Index
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What you can do
Device lookup
Search for managed devices by serial number, device name, model, or operating system
Compliance monitoring
View device compliance state to verify security posture before approving requests
Endpoint visibility
See requester devices, OS versions, and last check-in times in the ticket sidebar
Remote device actions
Wipe, retire, sync, and reset devices through workflow automations