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Connect Microsoft Intune to look up managed device information, check compliance status, and view endpoint details for ticket requesters directly from your service desk. Use Intune agent tools to search for managed devices by serial number, name, model, or operating system, scoped to the ticket requester. The Requester Endpoints card displays device details in the ticket sidebar for immediate visibility.

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What you can do

Device lookup

Search for managed devices by serial number, device name, model, or operating system

Compliance monitoring

View device compliance state to verify security posture before approving requests

Endpoint visibility

See requester devices, OS versions, and last check-in times in the ticket sidebar

Remote device actions

Wipe, retire, sync, and reset devices through workflow automations
Last modified on May 4, 2026