Agents
AI Brief Schedule
Application
- GETList applications
- POSTCreate a new application
- GETGet application by ID
- PUTUpdate an application
- DELDelete an application
- POSTBulk delete applications
- POSTBulk update applications to add workspaces
- PUTUpdate an access level for an application
- POSTCreate an access level for an application
- DELDelete an access level for an application
- PUTUpdate orders of access levels
Custom Fields
Dashboard
- GETList dashboards with pagination
- POSTCreate a new dashboard
- PATCHUpdate an existing dashboard
- GETGet a dashboard by its slug
- POSTCreate a new dashboard widget
- DELDelete a dashboard widget
- PATCHUpdate a dashboard widget
- POSTMove a dashboard or collection into another collection
- POSTGet AI-generated insights for a dashboard widget
Analytics
integration-user
Knowledge Base
Channels
Request Type Custom Fields
- GETList request type custom fields
- POSTCreate a new request type custom field
- GETGet request type custom field by ID
- PUTUpdate a request type custom field
- DELDelete a request type custom field
- PUTUpdate orders of request type custom fields
- POSTCreate dependent request type custom fields
- GETValidate relationship between request type custom fields
- PUTBulk update relationships of request type custom fields
Request Types
Slack Channel
Ticket
- GETList tickets for chatlog with computed fields
- GETList tickets
- POSTCreate a ticket
- POSTExport tickets to CSV
- GETGet ticket by id, shortId, or PREFIX-NUMBER format
- PUTUpdate a ticket
- DELDelete a ticket
- POSTCreate multiple tickets in bulk
- POSTMove a ticket
- POSTBulk move tickets
- POSTShare a ticket
- POSTunShare a ticket
- POSTBulk share tickets
- GETSearch for semantically similar tickets
- POSTGet all descendent tickets recursively for given ticket IDs
Ticket Clustering
Ticket Link
Ticket Message
Status
User Group
- GETGet user groups with integration source metadata
- POSTCreate a user group
- GETGet user groups with workspace assignments (for organization-level management)
- GETGet a user group
- PUTUpdate a user group
- DELDelete a user group
- GETGet a user group with users
- GETGet a user group with users and workspaces
- DELDelete multiple user groups
webhooks
Workflow
- GETList workflows
- POSTCreate workflow
- POSTDuplicate workflow
- GETList manual trigger workflows
- GETGet workflow by id
- PUTUpdate workflow
- GETValidate workflow
- DELDelete workflows
- PUTUpdate connection
- POSTAdd step
- DELDelete steps
- PUTUpdate step
- POSTReposition step
- POSTConnect steps
- POSTActivate workflow
- POSTDeactivate workflow(s)
- POSTFilter workflow runs
- GETGet workflow run
- GETList apps with actions
- GETGet step
- GETGet workflow config
Workflow-Collections
Workspace
Ticket unread message counts
Copy
Ask AI
curl --request GET \
--url https://core.ravenna.ai/api/tickets/unreadCounts \
--header 'x-ravenna-api-token: <api-key>'Copy
Ask AI
{
"unreadTicketsByTableViewId": {}
}Tickets
Ticket unread message counts
GET
/
tickets
/
unreadCounts
Ticket unread message counts
Copy
Ask AI
curl --request GET \
--url https://core.ravenna.ai/api/tickets/unreadCounts \
--header 'x-ravenna-api-token: <api-key>'Copy
Ask AI
{
"unreadTicketsByTableViewId": {}
}Was this page helpful?
Get all descendent tickets recursively for given ticket IDsGenerate or retrieve ticket clusters based on filter conditions
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