Ravenna brings Enterprise Service Management (ESM) directly into your Slack workspace. We believe in keeping support where work already happens, eliminating the need for external portals or context switching. Introduction Dive into the following topics to get started:

Setup

Quick and easy configuration to connect your Slack workspace with Ravenna

Triage Channel

Triage and manage tickets in a private channel.

Tickets

Convert Slack messages into structured tickets with a single click

Emojis

Smart emoji reactions that trigger automated workflows and actions

Ravenna Home

Access your Ravenna dashboard directly within Slack

Slash Commands

Powerful slash commands for quick actions and information retrieval