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December 17, 2025
SlackWorkflows

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Expanded Slack actions

Manage Slack user groups and channels directly from Ravenna, so workflows and agents can automate membership changes and channel requests and speed up team collaboration.Learn more →
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December 14, 2025
Workflows

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Workflow enhancements

Duplicate or delete entire workflows, and send emails directly from a workflow as part of an automation.Learn more →
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December 12, 2025
AIEmail

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AI over email

Your AI agent can now respond to requests over email, replying automatically to speed up resolution.Learn more →
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December 10, 2025
AITickets

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AI categories

Ravenna automatically classifies every incoming request with AI, so teams can organize and analyze request volume without manual tagging.Learn more →
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December 5, 2025
Integrations

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HubSpot integration

Connect HubSpot to access and update CRM data from within Ravenna, so RevOps teams can resolve requests without switching tools.Learn more →
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December 3, 2025
Integrations

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Jamf integration (preview)

Connect Jamf to look up devices and run diagnostics directly from workflows and agent conversations.Learn more →
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December 1, 2025
IntegrationsWorkflows

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PagerDuty integration

Connect PagerDuty to confirm on-call coverage inside workflows, speeding up urgent access requests.Learn more →
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November 29, 2025
Access

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Application access levels

Create custom access levels for applications to manage software access with more granularity across your organization.Learn more →
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November 28, 2025
SlackTickets

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Slack work objects

A clearer Slack interface for ticket management makes updates and edits faster.Learn more →
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November 26, 2025
Platform

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Notification center

The Notification Center consolidates actionable events, tasks, and approvals in one place, so teams can track what needs attention.Learn more →
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November 21, 2025
WorkflowsTickets
A new workflow action attaches generated ticket links to requests for better visibility and resource management.Learn more →
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November 20, 2025
Workflows

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Task trigger updates

Trigger actions automatically when a task completes, for smoother handoffs to the next owner.Learn more →
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November 19, 2025
TicketsForms

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Request types in the create modal

Submit the correct ticket type from anywhere in Ravenna using request type forms in the quick-create modal.Learn more →
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November 18, 2025
AIAnalyticsSlack

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AI briefs

Receive AI-generated summaries of your dashboards in Slack on a schedule you set.Learn more →
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November 14, 2025
Tickets

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Inline text formatting

Format text with highlights for clearer, more readable messages and updates.
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November 12, 2025
Integrations

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Linear bi-directional sync

Ravenna now syncs bi-directionally with Linear, keeping updates aligned between both systems.Learn more →
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November 10, 2025
Platform

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Notification defaults for teams

Admins can set default notification settings for teams, so users get consistent alerts across workspaces without extra setup.Learn more →
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November 7, 2025
WorkflowsAI

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Custom prompt workflow action

A new Custom Prompt action embeds generative reasoning directly into your workflows.Learn more →
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November 5, 2025
Workflows

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Wait for inactivity action

A new Wait for Inactivity action helps manage idle tickets by pausing a workflow until activity stops.Learn more →
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November 4, 2025
Integrations

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Jira Service Management integration (early access)

Connect Jira Service Management to automate ticket syncing between Ravenna and JSM.Learn more →
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October 31, 2025
IntegrationsWorkflows

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Linear action

Escalate tickets from Ravenna to Linear to streamline handoffs between support and engineering.Learn more →
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October 30, 2025
SlackPlatform

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Workspace visibility in Slack

Control which Ravenna workspaces appear in Slack to reduce clutter and focus on the ones that matter.Learn more →
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October 29, 2025
Workflows

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Workflow run in ticket events

Ticket events now show which workflow run caused an automated update, simplifying troubleshooting and auditing.Learn more →
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October 28, 2025
Slack

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Multiple Slack channel connections

Connect multiple Slack channels to a single queue for consistent request management across teams.Learn more →
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October 23, 2025
Tickets

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Task templates

Attach predefined task lists to tickets automatically for consistent, repeatable processes.Learn more →

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New ticket creation modal

A redesigned ticket creation modal makes creating tickets faster and clearer.
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October 21, 2025
Integrations

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Fleet integration

Connect Fleet to access device information and run diagnostics directly from your workflows.Learn more →
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October 20, 2025
Integrations

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Google Workspace integration

Sync Google Workspace groups with Ravenna to keep workflows aligned with your organization’s structure and membership.Learn more →
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October 10, 2025
Workflows

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Tag Added workflow trigger

A new Tag Added trigger automates ticket management when a tag is applied.Learn more →
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October 9, 2025
TicketsSlack

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Auto-add followers on mention

Teammates mentioned in comments or Slack threads are automatically added as followers, keeping everyone informed.Learn more →
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October 8, 2025
Tickets

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Ticket tasks

Add task lists to tickets to track steps and accountability for repeatable processes.Learn more →
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October 2, 2025
WorkflowsSlackAnalytics

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Move Ticket workflow action

A new Move Ticket action re-routes tickets between workspaces to reduce delays and improve resolution times.Learn more →

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Slack notification preferences

Customize Slack notifications to focus on the events that matter most to you.Learn more →

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Custom field analytics

Use custom fields in Analytics to filter and segment your request data.Learn more →
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September 26, 2025
KnowledgeIntegrations

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Notion callout blocks in knowledge

Notion callout blocks now import into Ravenna knowledge, so key information is captured for search and analysis.Learn more →
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September 25, 2025
AI

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AI image processing

Upload images and have AI interpret them for insights and explanations in your workflows.Learn more →
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September 24, 2025
SlackApprovals

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Approvals in Slack

Manage pending approvals directly in Slack with approve and decline buttons.Learn more →
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September 19, 2025
FormsTickets

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Request type folders

Organize request types into folders for easier navigation, so your team can find and use the right request faster.Learn more →
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September 12, 2025
TicketsSLAsPlatform

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Service Level Agreements

Set clear response and resolution expectations and track performance against them with SLAs.Learn more →

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Attachments on tickets

Add and manage files and images on tickets to keep relevant information organized.

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UI themes

Customize your workspace with themes that offer adjustable brightness and color options.

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New user onboarding resources

New onboarding resources help teams adopt Ravenna with customizable announcements and user handbooks.Learn more →
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September 4, 2025
IntegrationsWorkflowsFormsAccess

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Okta applications in workflows

Okta applications are now fully integrated for access management in Ravenna workflows.Learn more →

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Incident.io integration

Connect Incident.io to streamline on-call access and speed up incident response.Learn more →

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Filter select resources in form fields

Admins can allowlist resources in form fields to simplify options and reduce errors for requesters.Learn more →

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Multiple application approvers

Applications now support multiple approvers for access requests, improving control and collaboration.Learn more →
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August 29, 2025
WorkflowsApprovalsSlack

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Duplicate workflow

Duplicate workflows to save time and keep variations consistent across teams.Learn more →

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Approval workflow trigger

A new trigger runs actions automatically based on a ticket’s approval decision.Learn more →Ravenna ticket links shared in Slack now unfurl with live ticket details, keeping discussions informed.Learn more →

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/rav command updates

The /rav Slack command now lets you manage your tickets and approvals directly in Slack.Learn more →
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August 22, 2025
Platform

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Ravenna documentation site

The revamped documentation site launched with faster navigation and clearer content.Learn more →
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August 14, 2025
Analytics

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Enhanced dashboard widgets

Redesigned dashboard widgets give clearer insights and better data tracking to help teams make faster decisions.Learn more →
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May 16, 2025
KnowledgeSlackAI

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Index and learn from entire Slack channels

Add an entire Slack channel as a knowledge source. Ravenna securely indexes the historical question-and-answer pairs from threads, making that collective knowledge available to power AI responses.Learn more →
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May 9, 2025
Workflows

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Workflow Builder

The visual Workflow Builder lets you create custom automations from triggers and actions.Learn more →
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April 18, 2025
Knowledge

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Knowledge base folders

Group knowledge documents from sources like Google Drive, Notion, and Coda into folders, set automatic daily syncs, and use the chat panel to test AI responses against specific knowledge sets.Learn more →
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April 8, 2025
AIWorkflows

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Major AI and workflow enhancements

A release packed with features to make Ravenna smarter and more automated across AI and workflows.Learn more →
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February 21, 2025
SlackAnalytics

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CSAT surveys

When a ticket is resolved, Ravenna can send a customer satisfaction survey to the requester’s Slack DM, letting them rate the interaction and add comments.Learn more →
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January 22, 2025
Approvals

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Approval capabilities

Approval capabilities add built-in review steps to your ticketing workflows.Learn more →
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January 10, 2025
Tickets

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Advanced filtering options

Filter tickets using date ranges and more specific operators like “is not one of.”Learn more →
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January 8, 2025
TicketsEmail

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Snoozing tickets

Snooze tickets until a chosen date to temporarily hide them from your queue. They reappear on the selected date so nothing is missed.Learn more →

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Group by dates

Group tickets by date fields such as created, updated, due, or start, with day, week, month, or year granularity.Learn more →

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Inbound email support

Assign a dedicated email address to each queue so incoming emails create tickets automatically, and replies are returned to the original sender.Learn more →
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January 2, 2025
Tickets
Create sub-tickets from a parent ticket to delegate work, and add external URLs as ticket links to bookmark resources like GitHub repos or design files.Learn more →
Last modified on June 30, 2026