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What is Deep Linking?

Deep Linking is a technique used in digital platforms to take users directly to a specific in-app location, bypassing the app’s homepage or other starting points. This improves user experience by providing quick access to relevant content or features. For Ravenna.ai, deep linking enables users to instantly reach the Ravenna AI Assistant within supported platforms.
Deep links can dramatically improve user engagement by reducing the steps needed to reach your AI assistant.

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Why Use Deep Linking?

Ravenna uses deep linking to seamlessly embed its AI Assistant across various communication tools. This allows users to quickly access specific assistant features or support sections without unnecessary navigation steps. Deep links help increase engagement and make it easier for users to get timely assistance from the AI Assistant or your team. After setting up deep links for Ravenna, you can use them in scenarios such as:
  • Okta Footer Help Link to Bot: Add a support link in the Okta portal footer that directs users straight to the Ravenna AI Assistant in their chat platform or a public support channel.
  • Okta Chiclet Deep Link to Bot: Embed chiclet links in the Okta portal for one-click access to the AI Assistant or public support channels.

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Linkinf to Public Channels

If you want to deep link to a public support channel within Slack, the easiest way is to copy the channel link from within Slack:
  1. Open the Slack app and navigate to the channel you want.
  2. Right click the channel name in the sidebar.
  3. Click copy > copy link.
  4. This link will only work for users who have access to your Slack workspace.

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AI Assistant

If you want to deep link to the Ravenna app, the easiest way is to copy the channel link from within Slack:
  1. Open the Slack app and navigate to the Ravenna app.
  2. Right click the Ravenna app in the sidebar.
  3. Click copy > copy link.
  4. This link will only work for users who have access to your Slack workspace.

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Validation

After creating your deep link, test it by clicking the link and verifying it opens the channel or AI Assistant as expected.
If you encounter any issues, please contact the Ravenna Support team for assistance.