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Deep links let users reach your AI assistant or support channels instantly, removing navigation friction and driving higher engagement.
Deep linking takes users directly to a specific feature or location in an app, skipping homepages and menus. For Ravenna, this means you can create links that open the AI assistant or a support channel with a single click. This matters for adoption because every extra step between a user and help reduces the likelihood they’ll reach out. Deep links eliminate those steps.

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Common use cases

Once you have your deep links, you can place them anywhere your users already spend time:
  • Okta portal footer - Add a “Get Help” link that opens the AI assistant directly
  • Okta app chiclets - Create a one-click support tile alongside other apps
  • Internal wikis and documentation - Embed support access where users look for answers
  • Onboarding materials - Give new hires immediate access to help
  • Email signatures - Let every team member share a direct path to support
1

Open Slack and find the Ravenna app

Look for Ravenna in your Slack sidebar under Apps.
2

Copy the link

Right-click the Ravenna app, then select Copy > Copy link.
3

Use the link

This link opens the AI assistant for anyone with access to your Slack workspace.
If you want to direct users to a specific support channel instead of the AI assistant:
1

Navigate to the channel

Open the public channel you want to link to in Slack.
2

Copy the channel link

Right-click the channel name in the sidebar, then select Copy > Copy link.
3

Share the link

This link works for anyone with access to your Slack workspace.
Before rolling out deep links widely, test them:
  1. Click the link from where you plan to use it (Okta, wiki, etc.)
  2. Verify it opens the correct channel or AI assistant
  3. Test with a user who hasn’t used Ravenna yet to confirm the experience
If you encounter issues with deep links, contact Ravenna support for help.