Okta bookmark
The Ravenna platform is most effective when employees can easily access support through the AI agent in Slack. For customers that use Okta, we recommend creating an Okta bookmark app that provides direct access to your Ravenna-powered support bot. This gives employees a convenient one-click way to get help with issues and requests through your organization’s service desk.

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Creating the Okta Bookmark App

1

Within the Okta Admin UI, navigate to the Applications tab.
2

Click on Add Application.
3

Search for Bookmark App.
4

Add the Bookmark App as an application.
5

Fill out the bookmark application details:
  • Application label ** = Your Ravenna bot name or Support Channel name
  • URL = Link to your Ravenna support bot or channel name.
    If you haven’t got your links yet, you can find out how to do so here
6

Change the logo of the new bookmark application to match your AI Assistant bot avatar or the Ravenna logo.
7

Assign the bookmark app to all employees.
8

The Ravenna bot will now appear as a bookmark for all employees to directly access support.
9

Clicking on the bookmark will open a chat window directly to your Ravenna support bot for the employee.