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For customers that use Okta, we recommend pointing the footer help link on your Okta portal to direct users to your Ravenna-powered support bot or public support channel. This provides employees with a convenient way to get help with issues and requests through your organization’s service desk, if they are having issues with Okta directly.
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Select Admin > Settings > Account.
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Select Edit for the End User Support section.
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Help link - Enter a URL to deep-link to your Ravenna AI agent. This link appears in the footer of your end-users’ Home page.
If you use this option, the Help link replaces the email address entered in the Technical contact option.
Make sure you enable the End User Help Form option as this will still allow employees to contact the technical contact email if they are unable to access Slack.
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Set the Technical Contact Email to your Ravenna support email address so that employees can still reach out if they are unable to access Slack and your agents can triage the requests within Ravenna just like a normal ticket.