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Set up your Ravenna environment so your team can start managing requests from day one. Follow along with our example — Acme Inc. — and mirror each step in your own Ravenna account. You’ll build your Organization and Workspace while learning exactly how Ravenna works.

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What You Achieve

By the end of this guide, you have:
  • An Organization created in Ravenna
  • Your first Workspace ready to use
  • Slack connected so requests flow in where your team already works
  • Tickets ready for triage in Ravenna
  • Knowledge ingested from your other Integrations
  • AI Assistant personalized to your Workspace

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How to Follow Along

You can choose between two formats at every stage:
  • Interactive Walkthrough
  • Step-by-Step Guide
A guided, click-through simulation that shows exactly what to do in Ravenna. Perfect if you prefer learning by doing.
Switch between the tabs at any time — both paths lead to the same setup outcome.
When you finish, your Ravenna environment works exactly like your real team’s workflow — ready to capture and handle requests immediately.
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