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After setting up your Workspace, create your first Channel and link it to a Slack channel. If you haven’t already, create a public Slack channel for requests. In this example, we use the default request Slack channel for the IT Operations team. This Slack channel will be where employees contact the team.
Most organizations use prefixes in Slack channel names to clarify their purpose, like #support-it or #ask-it.
Every ticket in Ravenna belongs to a Channel. Each Channel has its own settings, integrations, and automation rules. You can connect Channels to Slack channels, enable AI-powered responses, set up email-to-ticket conversion, and more.
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