Setting up a Triage channel in Slack helps your team manage incoming requests more efficiently, all without leaving Slack. Each workspace can have one Triage channel, which is a private space where mirrors of new requests are automatically sent. This makes it easier to track, collaborate, and take action in one place. Agents in your workspace can take action on tickets directly within the Triage channel, just like they do in Ravenna or a public request channel. All actions sync back to the original request thread and Ravenna, so everything stays up to date.