What you can configure
Bidirectional sync
Tickets, comments, and status changes sync automatically between platforms
Status mapping
Automatic, built-in mapping between Ravenna status groups and Freshservice statuses
Comment sync
Sync comments bidirectionally with create, edit, and delete support
Custom fields
Sync Ravenna custom fields as formatted comments on Freshservice tickets
Knowledge base
Sync published Solutions articles into Ravenna knowledge folders with hierarchy preserved
Workflow actions
Create Freshservice tickets directly from Ravenna workflows