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BETA

Use the Omnissa Requester Endpoints card to view a requester’s devices directly in the ticket sidebar. When a user submits a ticket, the card displays their Workspace ONE UEM devices, giving your team immediate visibility into device status and compliance without leaving the ticket.

Requester Endpoints

The card shows the following for each device associated with the requester:

Field	Description
Name	Device friendly name in Workspace ONE UEM.
Platform	Device platform, for example Apple, Android, or WinRT.
OS version	Operating system version.
Model	Device model.
Last seen	Last check-in timestamp (relative time).
Serial number	Device serial number.
Compliance	Device compliance status.
Ownership	Device ownership, for example Corporate or Employee.

Setup

Connect Omnissa

Follow the Omnissa setup guide to connect your Workspace ONE UEM tenant to Ravenna.

Enable the card

Go to Settings > Organization - Cards and activate the Requester Endpoints card for Omnissa.

Limitations

Only shows devices whose user email in Workspace ONE UEM matches the requester’s email, or whose username matches the requester’s email or the part of it before the @

Learn more about Omnissa agent tools

Last modified on October 18, 2026

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​Requester Endpoints

​Setup

​Limitations

Requester Endpoints

Setup

Limitations