Requester profile details
The card can display any of the following Entra ID fields. You choose which ones are visible, so you can show the attributes your team actually uses and hide the rest. By default, the card shows Email, Job Title, Department, Manager, and Office.
Fields with no value in Entra ID are not shown, even if they are enabled.
Setup
1
Connect Microsoft Entra ID
Follow the Microsoft Entra ID setup guide to connect your Entra ID tenant to Ravenna.
2
Enable the card
Go to Settings > Organization - Cards and enable the Requester Info card in the Microsoft Entra ID group for the workspaces that should show it.
3
Configure visible fields
Open the card’s configuration and toggle fields under Visible Fields. The selection is organization-wide and applies to every ticket where the requester matches a synced Entra ID user.
View in Entra ID
The card header includes an Entra ID link that opens the requester’s user profile in the Microsoft Entra admin center in a new tab. You need Entra ID permissions to view that user.When the card appears
The card is shown on a ticket when the requester matches a user in your synced Entra ID directory. If the requester isn’t in the directory, the card renders No data found for that ticket. Ravenna fetches the requester’s live profile from Microsoft Graph when the card loads, so values reflect Entra ID rather than the last directory sync. Card data is still cached for up to an hour. Use the card’s refresh action to clear the cache and re-read it immediately.Learn more about Microsoft Entra ID workflow actions.