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Connect Rippling to bring employee context into Ravenna. Synced employee data enables personalized AI responses and intelligent ticket routing based on department, role, or team membership.
Rippling connects directly through the Rippling API. Employee and group data syncs automatically every 24 hours.

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What you can do

Employee sync

Sync employee profiles including name, email, job title, department, manager, and employment status

Group sync

Sync teams and departments to enable group-based routing and access control

Employee context

Surface employee details in tickets for personalized support and intelligent routing

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What data syncs

Employee attributes:
  • Name and email (work and personal)
  • Job title
  • Department and team membership
  • Manager relationship
  • Start date and employment status
  • Date of birth, gender, and country
Groups:
  • Teams
  • Departments
Learn more about setting up Rippling