Skip to main content
Connect Slack to Ravenna to transform your workspace into a service desk with AI-powered ticketing, triage channels, and automated workflows. Create and manage tickets directly from Slack messages, use AI assistance, and track ticket updates in real-time without leaving Slack.

​
What you can do

Ticket creation

Automatically create tickets from Slack messages in configured channels

AI assistance

Enable AI-powered responses and ticket suggestions in Slack

Triage workflows

Route requests to triage channels for review before ticket creation

Status management

Use emoji reactions and slash commands to update tickets

​
Next steps

Set up Slack integration

Install the Ravenna Slack app in your workspace and configure ticketing channels.