Summaries
Quickly get up to speed on any ticket using Ravenna’s AI-powered summary feature.
This feature analyzes the entire ticket discussion and provides a concise overview of key points, decisions, and action items.
The summary helps you quickly understand the ticket’s context without having to read through the entire conversation history.
How to Access
- Navigate to the Ticket Detail screen
- Click the menu button in the top-right corner
- Select “Summary” from the dropdown menu
What to Expect
Once selected, Ravenna’s AI will:- Analyze the entire ticket conversation
- Identify key discussion points
- Highlight important decisions
- Note any action items
- Generate a clear, concise summary
The summary helps you quickly understand the ticket’s context without having to read through the entire conversation history.