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Use Incident.io actions in workflows to validate on-call membership and make routing decisions based on on-call schedules.

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Actions

Checks whether a specific user is currently on-call in Incident.io. You can target a specific schedule or check across all schedules in your organization.Common use cases:
  • Verify a user is on-call before escalating a ticket
  • Gate approval workflows based on on-call status
  • Route incidents only to confirmed on-call responders
  • Validate incident assignments against active schedules
Retrieves all users currently on-call for a specific Incident.io schedule and matches them to Ravenna users by email. Returns the list of matched Ravenna user IDs.Common use cases:
  • Auto-assign incoming tickets to whoever is currently on-call
  • Notify on-call engineers when a high-priority ticket arrives
  • Build routing rules that dynamically target the active on-call rotation
  • Populate ticket fields with on-call responder information