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Jamf Pro provides AI agent tools for macOS device management and information retrieval. Reference these tools in using @ mentions to enable automated device troubleshooting and diagnostics.

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Available tools

Get computer information

Retrieves detailed information about a Mac computer managed by Jamf Pro. Returns hardware details, software inventory, configuration profiles, and management status.Tool name: @Get computer info with Jamf ProCommon use cases:
  • Look up Mac device specifications
  • Verify management status
  • Check installed software and profiles
  • Troubleshoot Mac-specific issues
  • Validate device compliance
Example rule:
When a user reports issues with their Mac, use @Get computer info
with Jamf Pro to retrieve device details. Check the management
status, OS version, and installed profiles. Provide troubleshooting
steps based on the configuration you find.

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Setup

1

Install Jamf Pro integration

Follow the Jamf Pro setup guide to connect your Jamf Pro instance to Ravenna.
2

Configure agent

Navigate to your agent’s settings and ensure Jamf Pro tools appear in the Tools section under Capabilities.
3

Create rules

Write that reference Jamf Pro tools using @ mentions.
4

Test tools

Test your rules in a controlled environment to verify tools work as expected.

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Best practices

  • Use computer information retrieval to validate device compliance before access approvals
  • Check management status to ensure devices are properly enrolled
  • Provide Mac-specific troubleshooting based on device configuration
  • Consider OS version compatibility when providing guidance
  • Verify configuration profiles are properly applied
Learn more about configuring agents and writing effective rules