Requester employment details
The card can display any of the following fields. Field visibility is driven by a configuration you control per workspace, so you can show the attributes your team actually uses and hide the rest.Date of birth and gender sync into Ravenna but are deliberately excluded from this card. See the Rippling overview for the full list of synced fields.
Setup
1
Connect Rippling
Follow the Rippling setup guide to connect your Rippling account to Ravenna.
2
Enable the card
Go to Settings > Organization - Cards and activate the Requester Info card for Rippling.
3
Configure visible fields
Open the card’s configuration and toggle the fields you want visible on tickets. The selection is saved per workspace and applies to every ticket where the requester matches a synced Rippling worker.
View in Rippling
The card header includes a Rippling button that opens the requester’s Rippling employee profile in a new tab. You need Rippling permissions for that employee to view the profile. The button is hidden when Ravenna has no Rippling worker ID for the requester.When the card appears
The card is shown on a ticket when the requester matches an employee in your synced Rippling directory. If the requester isn’t in the directory, the card renders empty instead of showing stale details. Values reflect the most recent Rippling sync, which runs every 24 hours, so a change made in Rippling today may not appear until the next sync. Card data is also cached for up to an hour: use the card’s refresh action to re-read it immediately.Learn more about setting up Rippling