Need to temporarily hide tickets until you’re ready to work on them? Snoozing lets you pause tickets and have them automatically reappear when you need them. Perfect for tickets that depend on other work, need follow-up after a specific date, or when you want to clear your view to focus on immediate priorities. Snoozed tickets disappear from your default ticket views and automatically return when their snooze period expires. Introduction

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Quick Snooze Options

Click the three dots on any ticket (from the ticket list or detail page) and select Snooze to see these preset options:
  • 1 Day: Ticket returns tomorrow
  • 3 Days: Perfect for short-term follow-ups
  • End of Week: Returns Friday at 9 AM (or next Friday if it’s already Friday afternoon)
  • Next Week: Returns Monday at 9 AM (or next Monday if it’s already Monday afternoon)
  • Custom Date: Choose any specific date and time
Introduction

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Custom Date Snoozing

Select Custom Date from the snooze menu to open a date picker where you can choose exactly when the ticket should reappear.

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What Happens When Tickets Are Snoozed

Automatic Hiding: Snoozed tickets disappear from your default ticket views, giving you a cleaner focus on current work. Visual Indicators: When snoozed tickets do appear (in filtered views), they show a snooze badge indicating when they’ll become active again. Automatic Return: Tickets automatically reappear in your default views once their snooze date passes - no manual action needed. Team Notifications: When you snooze a ticket, team members get notified through Slack if granular notifications are enabled for your queue.

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Managing Snoozed Tickets

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Viewing Snoozed Tickets

To see all your snoozed tickets, use the filters at the top of your ticket list:
  1. Click Filters
  2. Add a Snoozed filter
  3. Set it to True to see only snoozed tickets
Introduction

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Removing Snooze

Changed your mind? You can remove the snooze and make the ticket active immediately:
  1. Find the snoozed ticket (either in filtered view or on the ticket detail page)
  2. Click the action menu (three dots)
  3. Select Remove Snooze
The ticket will immediately return to your active ticket views.

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Best Practices

Strategic Snoozing: Use snoozing for tickets that genuinely can’t be worked on yet, not just to clear your view. This keeps your active queue meaningful. Team Communication: When snoozing tickets that affect others, consider adding a comment explaining why and when you plan to return to it. Regular Review: Periodically check your snoozed tickets to make sure the timing still makes sense. Priorities change, and you might need to adjust snooze dates.